Intake Coordinator - Multi-Program Services

Job Description

Job Description

Company Description

Positive Care is a nonprofit organization our corporate office is located in Stockbridge, Georgia. The company has existed for nearly two decades and has experienced increased growth year after year. We operate three separate service programs serving individuals with developmental disabilities, veterans, and housing and stabilization programs. At our foundation, we are a company that thrives off three essential pillars: Compassion, Integrity, Loyalty, and Commitment. 

We pride ourselves on providing a culture for our employees to thrive and meet their personal and professional goals. Our employees are allowed to demonstrate their leadership qualities and ingenuity. 

Job Description

Position Summary

The Intake Coordinator serves as the primary point of entry for clients seeking services across all organizational programs. This position is responsible for conducting initial screenings, processing referrals, coordinating intake appointments, verifying documentation, and ensuring timely enrollment into appropriate programs and services.

The Intake Coordinator provides professional and compassionate support to clients while ensuring accurate documentation, efficient program access, and compliance with organizational and funding requirements.

Essential Duties and Responsibilities

Intake & Enrollment Coordination

• Receive and process referrals from community partners, agencies, hospitals, and self-referrals.
• Conduct initial screenings and intake assessments to determine eligibility and service needs.
• Coordinate intake appointments, orientations, and enrollment activities.
• Collect, review, and verify required client documentation.
• Ensure clients are connected to the appropriate programs and services.

Client Communication & Support

• Serve as the primary contact for new client inquiries and referrals.
• Provide information regarding available programs, services, and eligibility requirements.
• Assist clients with completing intake forms, applications, and required paperwork.
• Maintain professional, compassionate, and trauma-informed communication with clients and families.

Documentation & Data Management

• Maintain accurate intake records and client documentation.
• Enter and update client information in organizational databases, HMIS, or case management systems.
• Ensure compliance with program policies, confidentiality requirements, and documentation standards.
• Track referral status, enrollment activity, and intake outcomes.

Coordination & Administrative Support

• Communicate with program staff regarding referrals, enrollment status, and service coordination.
• Assist with waitlist management and referral follow-up activities.
• Support audits, reporting requirements, and quality assurance activities.
• Participate in outreach events and community engagement efforts as needed.

Program Support

• Assist with general administrative support functions related to program operations.
• Maintain organized intake files and program records.
• Attend staff meetings, trainings, and professional development activities.
• Perform additional duties as assigned.

Qualifications

Minimum Qualifications

• High school diploma or GED required; Associate’s or Bachelor’s degree preferred in Human Services, Business Administration, Healthcare Administration, or related field.
• Minimum of 1–2 years of experience in intake coordination, customer service, healthcare, nonprofit services, or administrative support preferred.
• Strong communication and organizational skills.
• Experience working with diverse populations preferred.
• Ability to maintain confidentiality and professionalism.
• Proficiency in Microsoft Office, Google Workspace, and data entry systems.
• Ability to multitask and work in a fast-paced environment.

Preferred Qualifications

• Experience with HMIS, ClientTrack, CaseWorthy, or electronic intake systems.
• Knowledge of community resources, housing programs, or supportive service systems.
• Experience working with vulnerable populations or underserved communities.
• Bilingual abilities are a plus.

Knowledge, Skills, and Abilities

• Excellent customer service and communication skills.
• Strong attention to detail and documentation accuracy.
• Ability to prioritize tasks and manage multiple referrals simultaneously.
• Ability to work collaboratively with staff and community partners.
• Commitment to trauma-informed and client-centered service delivery.
• Ability to maintain professionalism in stressful or high-volume situations.

Additional Information

Positive Care Personal Care Homes, Inc. is an Equal Opportunity Employer committed to providing inclusive, equitable, and compassionate services to the communities we serve

All your information will be kept confidential according to EEO guidelines.