Commercial Lines Account Manager

Primary Role Responsible for the day-to-day servicing, retention, and growth of assigned commercial lines accounts. Works closely with Producers and clients to ensure coverage aligns with risk exposures and agency standards. Grow the book and make it more permanent. Reports To: Operations Manager Core Responsibilities Re-market renewal business in accordance with agency marketing procedures Deliver proactive client service and maintain strong client relationships Perform annual account reviews and risk exposure analysis Identify coverage gaps and recommend appropriate solutions (account rounding/up-selling) Answer client questions and perform day-to-day service based tasks such as: issuing Certificates of Insurance, answering client questions, and performing changes on existing policies. Expanded Duties & Expectations Clearly explain coverage terms, exclusions, and carrier requirements to clients Prepare and assist Producers for renewal meetings, follow-through on renewal changes Document all client communications thoroughly in AMS (including coverage discussions and decisions) Confirm key underwriting representations with clients (e.g., operations, safeguards, compliance) Coordinate with carriers and underwriters to negotiate favorable coverage and pricing Assist with claims advocacy and act as liaison between client and carrier Maintain awareness of carrier appetites, underwriting changes, and market conditions Ensure timely processing of endorsements, certificates, binders, and policy changes Manage renewal timelines to avoid lapses in coverage Support cross-selling initiatives by identifying additional product opportunities Verify that coverage aligns with the insured’s actual operations and risk exposures Advise clients of any discrepancies between application information and real-world operations Provide clear warnings regarding policy conditions (e.g., protective safeguards, warranties) Help clients understand the impact of non-compliance on claim outcomes Follow agency procedures to minimize E&O exposure Qualifications & Education Industry designations (CISR, CIC, or similar) preferred Skills & Knowledge Strong understanding of commercial insurance coverages (Property, GL, WC, Auto, Cyber, Environmental) Knowledge of underwriting, claims handling, and brokerage operations Strong communication and client advisory skills Proficiency with AMS, Outlook, Excel, carrier systems, and document management tools Ability to manage multiple accounts and deadlines effectively #J-18808-Ljbffr TCA Insurance