Front of the House Supervisor
HILTON GARDEN INN MIAMI DOLPHIN MALL
Job Description
Job Description
Join our team!
At Hilton Garden Inn & Homewood Suites Miami, Dolphin Mall we are searching for highly-motivated individuals who enjoy working in a fast-paced environment. The ideal candidates should be passionate about providing a high-quality service.
Job Purpose: The Front of the House (FOH) Supervisor oversees the daily operations of the front-of-house team, ensuring excellent customer service, smooth workflow, and adherence to company policies. This role acts as a bridge between management and the FOH staff, ensuring a positive guest experience while maintaining operational efficiency.
Job Responsibilities:
- Supervise, train, and motivate FOH staff members, including servers, hosts/hostesses, bartenders, and bussers.
- Facilitate daily briefings to prepare staff for service, including menu changes, promotions, or special events.
- Identify and resolve staffing issues (e.g., call-outs) in coordination with management.
- Ensure high levels of customer satisfaction by monitoring service quality and guest feedback.
- Address guest concerns, complaints, or special requests promptly and professionally.
- Maintain a welcoming and professional atmosphere for guests.
- Oversee daily FOH operations, ensuring service areas (dining room, bar, waiting areas) are clean, organized, and fully stocked.
- Coordinate with the back-of-house (BOH) team to ensure seamless service and communication.
- Monitor table assignments and seating arrangements to optimize efficiency.
- Assist with opening and closing procedures, including cash handling, securing the premises, and end-of-day reporting.
- Ensure compliance with health, safety, and food handling regulations.
- Complete daily sales reports or assist in inventory audits when required.
- Provide ongoing training, coaching, and performance evaluations for the FOH team.
- Support staff in resolving conflicts or improving service standards.
- Monitor and promote teamwork among employees.
Job Skills:
- Speak clearly and listen carefully.
- Use personal judgment and specialized knowledge to give information to people.
- Communicate well with many different kinds of people.
- Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
- Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
Job Qualifications:
Education
HS Diploma or equivalent.
Experience
- Prior experience in a supervisory role in hospitality, restaurant, or foodservice settings.
- Strong working knowledge of FOH operations and customer service principles.
Job Type
Full-Time
Note: You must be willing to work as a bartender for at least three shifts per week.
Benefits
- Accrued Vacation
- Holiday Pay
- Health Insurance
- Dental/Vision/401K
- Discounted Hilton Hotel Stays
Come and Join Us…
Vacancy posted 10 days ago
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