Customer Service Coordinator

Job Summary The Customer Service Coordinator (CSC) drives customer loyalty through response to inbound customer calls and proactive outbound calls. The CSC coordinates the flow of information to and from the Service Department and follows up with customers to ensure satisfactory resolution. Performs other duties as required and reports to the Service Manager. Classification Non-Exempt Essential Functions Respond to customer service needs in a courteous and professional manner according to company policy and procedures. Make outbound calls or respond to inbound calls, performing audits, up‑selling opportunities, problem resolution, sales lead referral, customer follow‑up and processing order requests. Coordinate the flow of information within the Service Department, maintain call logs and files, check night messages, contact personnel as appropriate, print daily reports and arrange deliveries. Ensure customer loyalty and outstanding customer service with a sense of urgency. Build relationships, communicate openly, educate customers, manage customer needs and proactively resolve concerns in cooperation with supervision. Prepare, distribute and track welcome packets, renewals, service agreements, yearly/monthly reports, and other paperwork. Monitor and report competitive activity. Follow written and verbal instructions, attend meetings and perform other tasks as directed by supervision. Additional Functions Work with and support other service personnel as required by supervision. Qualifications Demonstrate excellence in telephone skills. Demonstrate excellence in internal/external customer service, sales and relationship building skills. Good experience and skills in MS Office and basic administrative tasks. Excellent verbal and written communication skills in English; ability to comprehend and follow direction, good time management skills, and being a team player. Recognize colors, sizes and types of product and count, add and subtract accurately. Education High School graduation or similar experience. Travel Requirements None. Typical Environmental Conditions Offices and service areas of a typical industrial laundry facility, Service Center or depot. Benefits 401(k) Plan with Company Match Medical, Dental, Vision, and FSA/HSA Life Insurance, Disability Insurance Vacation, Sick Time, Holidays Choice of Global Cash Card or Direct Deposit Employee Assistance Program (EAP) Career Advancement Development Opportunities Inclusive and Diverse Team Environment Equal Employment Opportunity Statement Alsco Uniforms considers candidates for employment without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, or gender identity. Additionally, we do not discriminate based on genetic information, military status, protected veteran status, or other classification protected by applicable federal, state, or local law. Specifically, protected veteran status includes status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active‑duty wartime or campaign badge veteran. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr