Desktop Support Engineer

*Description*
Our client is seeking a hands-on Tier 2 IT Support Specialist to support pharmacy expansion initiatives. This role will serve as a primary IT presence in the Fremont office, working closely with engineering teams to ensure smooth deployment, operation, and support of pharmacy systems.
Key Responsibilities
Provide Tier 2 support for desktop, hardware, and end-user technical issues
Deploy, configure, and troubleshoot PCs, peripherals, and software systems
Manage user access and permissions within Active Directory and M365 environments
Support onsite IT needs including device setup, connectivity, and light infrastructure tasks
Resolve and document support tickets while identifying recurring issues and trends
Assist engineers with pharmacy site standups, system rollouts, and upgrades
Create documentation and contribute to process improvements
Partner with internal teams to optimize user experience and reduce ticket volume
Nice-to-Have Skills
Experience with Microsoft Entra ID (Azure AD)
Exposure to AWS or cloud environments
Basic SQL skills (querying, troubleshooting data issues)
Familiarity with Pharmacy Management Systems (PMS) or healthcare applications
Experience working in an MSP or multi-site support environment
Knowledge of basic networking (VPN, routers, connectivity troubleshooting)
Experience with IT documentation and knowledge base creation
*Additional Skills & Qualifications*
CompTIA A+ and/or Network+ certification (or equivalent experience)
Proven ability to support onsite IT needs, including hardware setup and deployment
Strong customer service mindset with experience supporting non-technical users
Ability to work in a fast-paced, growth-oriented environment
Demonstrated ownership and accountability in managing support tickets end-to-end
Comfortable collaborating with engineering teams on deployments and upgrades
Willingness to be onsite in Fremont and travel occasionally if needed
Entrepreneurial mindset - proactive, adaptable, and solution-oriented
*Job Type & Location*
This is a Contract position based out of Libertyville, IL.
*Pay and Benefits*The pay range for this position is $33.00 - $43.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision


* Critical Illness, Accident, and Hospital


* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available


* Life Insurance (Voluntary Life & AD&D for the employee and dependents)


* Short and long-term disability


* Health Spending Account (HSA)


* Transportation benefits


* Employee Assistance Program


* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a hybrid position in Libertyville,IL.
*Application Deadline*This position is anticipated to close on Jun 13, 2026.

About TEKsystems


We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services


We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

*San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

*Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.