Shipping Clerk

Shipping Clerk

Position Summary

The Shipping Clerk is responsible for coordinating and processing outbound shipments to customers using parcel carriers, freight carriers, and customer-designated transportation providers. This role ensures shipments are accurately prepared, documented, and scheduled while maintaining strong communication with customers, carriers, and internal departments. The ideal candidate is highly organized, detail-oriented, and experienced in shipping logistics and transportation coordination.

Essential Duties & Responsibilities

Shipping & Logistics Coordination

• Process daily shipments utilizing FedEx, UPS, and common carriers.
• Prepare shipping documentation, bills of lading, labels, packing lists, and other required paperwork.
• Coordinate and schedule outbound freight shipments to meet customer delivery requirements.
• Verify shipment accuracy, quantities, and packaging prior to release.
• Track shipments and provide delivery status updates when needed.

Customer Portal Management

• Manage customer-specific shipping and routing requirements.
• Schedule and preload shipments through customer transportation and logistics portals.
• Ensure all shipment information is entered accurately and submitted within required timelines.
• Coordinate with customer transportation departments to resolve shipping issues and scheduling concerns.

Freight & Carrier Coordination

• Arrange shipments with truck lines and freight carriers.
• Communicate with carriers regarding pickup schedules, freight availability, and delivery requirements.
• Monitor carrier performance and assist with freight claim documentation when necessary.
• Ensure compliance with customer routing guides and shipping instructions.

Inventory & Documentation

• Maintain accurate shipping records and documentation.
• Verify inventory availability and coordinate with warehouse personnel to ensure timely shipment preparation.
• Assist with cycle counts and inventory reconciliation as needed.
• Maintain organized records of shipments, freight charges, and transportation documentation.

Customer Service & Administrative Support

• Serve as a point of contact for shipping-related customer inquiries.
• Communicate shipment schedules and updates to customers and internal departments.
• Assist sales, customer service, and warehouse teams with shipping and logistics information.
• Support continuous improvement efforts related to shipping processes and customer satisfaction.

Qualifications

• High School Diploma or GED required.
• Two years Previous experience in shipping, logistics, transportation coordination, or warehouse operations preferred.
• Experience with FedEx, UPS, LTL, and common carrier shipping processes.
• Experience using customer portals and transportation management systems preferred.
• Proficiency with Microsoft Office and shipping software systems.

Knowledge, Skills & Abilities

• Strong understanding of shipping documentation and freight procedures.
• Excellent organizational and time-management skills.
• High attention to detail and accuracy.
• Strong communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Problem-solving skills with the ability to resolve shipping and delivery issues effectively.

Physical Requirements

• Ability to sit, stand, and walk throughout the workday.
• Occasional lifting of packages and shipping materials up to 25 pounds.
• Ability to work in both office and warehouse environments as needed.

Work Environment

• Combination office and warehouse setting.
• Frequent interaction with carriers, customers, warehouse personnel, and internal departments.
• Fast-paced environment requiring strong multitasking and attention to deadlines

Compensation / Pay Rate (Up to): $25.00 - $25.00 Per Hour