Store Operations Manager

Store Operations Manager

Overall Job Summary

The Store Operations Manager is responsible for leading operational execution in the store, with primary ownership of freight process execution and scheduling, Feed to Floor process execution, weekly recovery execution including Targeting Outs, backroom and dock standards, feed and food operational standards, security, and oversight of the Inventory Control Specialist role. This role is process-driven and promotes a safe, productive, compliant work environment while coaching Operations Team Members and supporting the Store Manager.

Do you love the life out here and want to share it with others? At Tractor Supply we strive to make life out here a little bit better each day for both our neighbors and our teams.

Essential Duties and Responsibilities (Min 5%)

It is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements:

• Maintain regular and predictable attendance.

• Work assigned schedules based on business needs.

• Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.

• Deliver Legendary Service and reinforce Leading with Legendary behaviors through Customer engagement, Team Member coaching, and accountability for execution.

• Use A+ Coaching to celebrate and develop Team Members, improve selling behaviors, and reinforce consistent operating standards.

• Lead freight process execution and scheduling, including truck unload planning, freight movement, stocking execution, and follow-up to operational standards.

• Lead Feed to Floor process execution and ensure timely follow-up on assigned routines and process expectations.

• Lead weekly recovery process execution, including Targeting Outs, and ensure Store recovery standards are maintained.

• Oversee the Inventory Control Specialist role, including Inventory Control Specialist Weekly Checklist completion, coaching, development, follow-up, and accountability for receiving standards.

• Oversee inventory control and compliance processes completed by the Inventory Control Specialist, including inventory adjustments, discrepancies, negative on-hand review, PO processing, transfers, buybacks, RTV, and reconciliation routines.

• Maintain sidelot/FOD presentation, including signage, and ensure standards are executed consistently.

• Maintain backroom, dock, and assembly area standards, organization, and recovery.

• Maintain shelters, containers, feed centers, and related outside standards.

• Own damage feed/food markdown process execution and follow-up.

• Own the Styrofoam block process and pallet and wood crate process.

• Verify owners manuals are completed and maintained according to company standards.

• Own all store security processes and standards, including inside, outside, and high-dollar controls.

• Lead and coach assigned Operations Team Members; in applicable stores, manage direct reports and execute the Ops Team routine.

• Support Store Manager with store operations, planning, prioritization, delegation, safety, compliance, and financial results.

• Operate forklift, baler, cash register/computer, and other equipment as needed; assist customers with loading purchases.

• Complete all documentation associated with the above job duties accurately and timely.

• Obtain license or certifications as needed by the business.

• May be required to perform other duties as assigned.

Required Qualifications

Experience: Previous retail leadership experience is required. Prior store operations experience and supervisory experience is strongly preferred. Farming, ranching, pet/equine, or welding knowledge is preferred. Must be 18 years of age or older and possess a valid driver’s license.

Education: High school diploma or the equivalent is required. Bachelor’s degree in Business Administration or related field is preferred. Regardless of education level, you must be able to read, write, and count accurately.

Preferred knowledge, skills or abilities

• Ability to perform and execute principle responsibilities of Team Members.

• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.

• Excels in a fast paced work environment

Working Conditions

• Working environment is favorable, generally working inside with moderate noise.

• Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate.

• Ability to work outdoors in adverse weather conditions.

• Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours.

• Promote a safe and productive work environment for all Team Members, customers, and vendors, as well as train Team Members on the appropriate application of policies and procedures.

Physical Requirements

• This position is non-sedentary.

• It is essential that you have the physical and mental stamina and ability to move throughout the distribution center and outdoor areas quickly and safely.

• It is essential to operate all equipment related to their job duties efficiently, safely, properly and accurately; and to provide the highest level of customer service.

• Team members must have the physical and mental ability to perform all of the following tasks (with or without reasonable accommodation):

• Ability to move and transfer merchandise, weighing up to 50 pounds, throughout the store.

• Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment (e.g. pallet jack).

• Ability to occasionally lift or reach merchandise overhead.

• Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.

• Ability to move throughout the store for an entire shift.

• Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area.

• Ability to operate and use all equipment necessary to run a store (e.g. dolly, hand truck, forklift, baler, computer, cash register).

• Ability to constantly operate store equipment such as computer, cash register, and other store equipment.

• Ability to read, write, and count accurately to complete all documentation.

• Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.

• Ability to process information / merchandise through the point-of-sale system.

• Ability to successfully complete training and certification to dispense propane, and to dispense propane.

• Ability to successfully complete all required training.

• Ability to travel as required in support of district needs.

• Ability to drive or operate a vehicle for business needs.

• Ability to successfully complete training and certification for various business needs.

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.

Company Info

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.

Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.

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CONNECTION

Our Mission and Values are more than just words on the wall - they’re the one constant in an ever-changing environment and the bedrock on which we build our culture. They're the core of who we are and the foundation of every decision we make. It’s not just what we do that sets us apart, but how we do it.

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EMPOWERMENT

We believe in managing your time for business and personal success, which is why we empower our Team Members to lead balanced lives through our benefits and total rewards offerings. For full-time and eligible part-time TSC and Petsense Team Members. We care about what you care about!

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OPPORTUNITY

A lot of care goes into providing legendary service at Tractor Supply Company, which is why our Team Members are our top priority. Want a career with a clear path for growth? Your Opportunity is Out Here at Tractor Supply and Petsense.

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Nearest Major Market: Laconia

Nearest Secondary Market: Concord