Quality Assurance & Customer Experience Analyst
$20 - $25 per hourASM Research, An Accenture Federal Services Company
ASM Research, An Accenture Federal Services Company in Cheyenne, Wyoming is seeking a Quality Assurance Specialist to monitor customer interactions and analyze feedback to enhance customer experience. Responsibilities include validating Speech Analytics accuracy and helping to train support agents. The ideal candidate will hold an Associate’s Degree or equivalent experience, have 2-5 years in quality assurance or call center roles, and possess excellent analytical and problem-solving skills. Competitive compensation between $20.00 and $25.00 per hour is offered. #J-18808-Ljbffr
Vacancy posted 4 days ago
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