Front Desk Associate - Williamsburg

OUR PEOPLE POWER OUR PURPOSEThe CorePower team is the heartbeat of the company. We prioritize our people first, and we are invested the employee experience so that together we can create an experience powerful enough to transform lives, including our own. We believe in the power of human connection, community, and going beyond the transactional to make a positive difference in people’s lives. Join our team and discover what happens when you ignite your intention to make a difference.HOW WE SHOW UPWe are fiercely committed to our core values of empowering everyone, practicing gratitude, building community, growing forward and laughing together. These core values align us in service of CorePower’s higher purpose – to power love from the inside out. They are our guiding principles; internal agreements we make as a CorePower team about how we interact with each other and our students. Living our core values means they guide all our activities, define our workplace culture, and ensure there are no missed opportunities to fulfill our higher purpose.We embrace our differences and foster an inclusive space where everyone can reach their full potential. We uplift, inspire and guide one another. We make time to share the power of yoga together, celebrate milestones and find joy in the present moment.THE ROLE OF FRONT DESK ASSOCIATEAs a Front Desk Associate, you will ensure an exceptional studio experience by delivering premium customer service, supporting teachers and students, and keeping a clean, consistent, and welcoming studio environment. This role is central to elevating student experience, driving retail and rental revenue, and ensuring operational consistency across all classes and studio traffic levels.WHY THIS ROLE MATTERSThis role strengthens the CorePower in- studio experience by creating consistency, increasing operational reliability, and elevating how we serve our students to drive student satisfaction, retention, and sales. The role ensures the front of studio experience reflects CPY’s brand standards of care and service for our students and team members.ESSENTIAL JOB DUTIES1. Front Desk & Student ExperienceDeliver a best-in-class welcome for new and returning students, including studio etiquette, class formats, intensity levels, and membership benefits.Build authentic, warm relationships with students and teachers.Help students with purchases, including retail, mat/towel rentals, water, and yoga products; upsell thoughtfully when appropriate.Proactively manage class waitlists and ensure smooth check in flow.Support communication of studio updates, promotions, and facility issues to teachers and the Studio Experience Team (SET).Accurately reconcile rosters by verifying charges, supporting student needs or concerns, and completing roster close‑out processes.2. Studio Retail SupportSupport retail sales by helping students with sizing, product recommendations, and purchase decisions.Maintain merchandise presentation to brand standards, including handling markdowns and placing new products on the floor.3. Studio Maintenance & CleanlinessMaintain practice rooms: tidy spaces, reset props, clean mirrors, and ensure overall readiness.Keep locker rooms clean, sanitized, and fully stocked.Uphold brand standards for cleanliness and facility upkeep to enhance the student environment.4. Opening & Closing DutiesServe as the studio key holder responsible for daily opening and closing procedures.Prepare the studio for the first class of the day: unlock the studio, set up lights and audio, and ensure the space is tidy, fresh, and welcoming.Perform closing procedures after final classes: secure the studio, reconcile POS, tidy rooms, and restock as needed.SKILLS & QUALIFICATIONSQualitiesPassion for wellness, fitness, or yogaWarm, welcoming, high-energy demeanorCustomer focused and community orientedReliable, responsible, and consistentStrong communication and relationship building skillsDemonstrate confidence and accuracy in running the point‑of‑sale (POS) system to support seamless student transactions.Preferred ExperienceSET experience at CorePower as this role includes supporting studio cleanlinessHospitality background (fitness studios, salons, coffee shops, hotels)Retail sales experiencePerformance Measures (KPIs)This role influences key studio outcomes, including:Retail, rental, and water sales performanceMystery Shop experience scoresCleanliness and facilitiesStudent experience and community engagementHiring/retention performance for the role, including tenure and consistency of executionSchedule & HoursPart‑time; hours vary by studio scheduleRequires early morning, evening, weekend, and/or holiday availability depending on studio needsRole may include approximately 20 hours per week as modeled in test forecastingCOMPENSATIONMarket competitive hourly rate aligned with boutique fitness industry benchmarks and local wage standards: $18.50 per hourTHE PERKSFree All Access Membership for you to use anytime in studio or online30% off retail, with access to 50% off during employee LOVE sales throughout the yearCPY teacher trainings (200 Hour Yoga Teacher Certification + 50 Hour Yoga Sculpt/CorePower Strength X Teacher Certifications) discountsEmployee Assistance ProgramTHE PERKSFree All Access Membership - use anytime, in studio or onlineFree All Access Membership for a Plus One - bring someone along!Retail DiscountsContinued Education OfferingsAccess to Employee Assistance Program (EAP)1.5x Holiday Pay: Earn time-and-a-half pay for hours worked on New Year’s Day, Thanksgiving Day, and Christmas Day.WHO WE AREAt CorePower Yoga, we live our power by showing the world the incredible life-changing things that happen when you root an intensely physical workout in the mindfulness of yoga. This is our promise. We are the nation’s largest yoga studio brand with over 200 locations across the country, digital livestream and on-demand classes, and thousands of passionate yoga teachers sharing the transformative power of our practice.As a team, we love seeing the magic that happens in a CorePower Yoga class when physical meets mindful and strive to create a work environment that mirrors the balance, empowerment and community experienced in our yoga studios.This job description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, we reserve the right to revise the job or to require that other or different tasks be performed. CorePower Yoga is an equal opportunity employer of all qualified individuals, including minorities, BIPOC, LGBTQ+, veterans & individuals with disabilities.CorePower Yoga provides reasonable accommodation and/or modification to disabled individuals to assist in the application process. Any individual requiring accommodation/modification to complete this application should contact Human Resources at help.corepoweryoga.com. #J-18808-Ljbffr CorePower Yoga