Housekeeping Supervisor

Job Description

Job Description

Built in 1961 as a private family getaway, Minnesuing Acres (aka The Lodge) has transformed into a secluded business retreat center and gathering spot for special events and family occasions. Located in northwestern Wisconsin on Lake Minnesuing, our 35-room facility offers large meeting spaces, delectable menu offerings and year-round outdoor and indoor activities.

Job Summary:

We are seeking a Housekeeping Supervisor to join our exceptional team in maintaining a clean and welcoming environment at Minnesuing Acres. Housekeepers play an essential role in contributing to our customer satisfaction and appreciation of their home away from home. The Housekeeping Supervisor is a hands-on position responsible for leading, training and scheduling the team of housekeepers to ensure guest rooms and all public areas are clean and well maintained, as well as ensuring laundry operations run smoothly.

This position is full time and expected to work an average of 30-40 hours per week, including holidays and weekends as needed. We offer competitive pay based on experience, and a comprehensive benefits package that includes health, dental, life and disability insurance, paid time off, and a retirement savings plan with company match. Additional incentives include service charges, fuel incentives, paid uniforms, and paid meals.

Key Responsibilities:

• Oversee, train and lead the Housekeeping team
• Prepare team schedule and daily / weekly / monthly task list
• Order supplies for department and guest room amenities
• Perform interviews and conduct annual reviews of department
• Assist in cleaning of guest rooms and public spaces throughout the property
• Ensure conference room spaces are set-up to group expectations
• Oversee and ensure laundry operations are efficient and running smoothly
• Assist with deep cleaning projects, as necessary
• Coordination of cleaning Island Retreat and Island Home, as needed
• Respond to guest requests in a timely and helpful manner
• Maintain lost and found items
• Assist in other departments as needed
• Other duties and projects, as assigned

Qualifications:

• High school diploma or equivalent qualification
• A minimum of 2-3 years housekeeping experience is required; preferably in a hospitality setting
• Supervisory experience preferred
• A strong customer service acumen and team player willing to pitch in where needed
• A strong sense of responsibility and integrity along with a positive attitude
• Excellent communication, organization, and reliability skills
• Aptitude for multi-tasking
• Must be able to work cooperatively and efficiently as part of a team
• Ability to work flexible hours including holidays and weekends as needed
• Ability to stand for 8-hour shifts and lift at least 20 pounds