Customer Care Coordinator

Customer Care Coordinator

Lincoln Electric is a high-performance industrial machinery and technology leader who helps customers manufacture and maintain vital equipment and infrastructure. Lincoln Electric's innovative solutions enable higher quality and productivity across a variety of processes including welding, cutting, brazing, machining, process automation, and field repair. The Company leverages proprietary technologies and expertise in materials science, power electronics, automation, and intelligent software to help customers build better and achieve resilience in their operations. Headquartered in Cleveland, Ohio, Lincoln Electric is the essential 'Linc' that keeps the economy running. The Company operates 71 manufacturing and automation facilities across 20 countries and serves customers in over 160 countries.

Location: Shanghai - Hu Tai Road

Job Responsibilities

• Customer Management (Order Fulfilment)
• Manage customer order processing from order receipt until order delivered/invoicing as per customer requirement and in accordance with company policy.
• Logistics & Shipping
• Coordinate with order management team on shipment activation.
• Warehousing & Inventories Management
• Manage 3PL warehouse to ensure stock accuracy and service level are maintained.
• Vendor Management/Purchasing
• Responsible for direct and indirect vendor/purchase.
• Reporting and Monitoring
• Drive the purchasing activities and improvements.

Job Requirements

Thorough understanding of custom regulations, procedures and documentation requirement for both import and export shipments. Good SAP system knowledge/experience. Good communication skill to communicate with customer/vendor. Experience in Supply Chain activities. Professional approach and interaction. Strong analytical and problem solving skills with the ability to identify and resolve customs related issues. Languages Fluent speaking, reading and writing skills in English & Japanese. Chinese is proffered.

Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.

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