Front Desk Agent

Front Desk Agent

The Tony Hotel South Beach is seeking an experienced Front Desk Agent to join our team at our iconic Miami Beach hotel.

In this role, you will warmly welcome guests, assist with their needs, and provide information about the hotel and local attractions.

The ideal candidate is positive, personable, and committed to delivering exceptional guest experiences while maintaining professionalism under pressure and collaborating effectively with the team.

Join us and be part of a team that celebrates hospitality, history, and the vibrant culture of South Beach!

Become a Part of Our Story!

We Offer:

• Competitive pay
• Dining Discounts
• Life, medical, vision, and dental health insurance after 90 days & more!
• Personal Time Off Benefits
• On-Demand Payroll Feature

Compensation: $16.00 an hour

Front Desk Agent Essential Functions:

• Answer telephones in a friendly manner.
• Check guests in and out and complete all guest transactions thoroughly.
• Ensure accurate information is established.
• Obtain or confirm room requirements.
• Verify pre-registration.
• Special requests are noted and fulfilled.
• Proper credit is received.
• Obtain information and signatures.
• Verify credit cards or obtain cash.
• Follow set procedures on posting charges, cashing checks, safe deposits, and refunds.
• Use the available system to authorize credit cards and checks
• Process personal and traveler's checks and handle safe deposit boxes.
• Rooms are assigned, and door cards are issued.
• Directions to the room are provided.
• Assist guests quickly, patiently, and with a friendly attitude
• Promote and sell special hotel programs
• Maintain the work area neat and organized
• Maintain keys in a secure area.
• Assist other departments with the information they need to fulfill guest needs.

Requirements:

• Ability to read, write and speak English; bilingual in Spanish preferred.
• 1 year previous experience preferred.
• Some college or college degree preferred.
• Excellent phone etiquette, outstanding customer service and communication skills.
• Strong computer skills to navigate Property Management System.
• Must be flexible to work any shift, including weekends and holidays.
• Ability to multitask in a fast-paced environment.
• Meet minimum age requirements of jurisdiction
• Ability to walk and stand for long periods of time.