Associate Customer Service Representative

Customer Service Support Specialist

The Customer Service Support Specialist has the primary responsibility of handling initial referral contact by assigning all inbound referrals to the appropriate department. They are there to receive incoming faxes and orders and assign all customer orders according to procedure in a timely, efficient, and accurate manner.

Job Duties / Essential Functions:

• Responsible for monitoring incoming orders received via fax or email from referral sources. Ensures all required information is received.
• Opens new customer files and completes required documents before passing on order to the appropriate department/folder. Contacts referral source for missing information.
• Enters data into computer and accurately assigns orders to correct department/folder.
• Works time sensitive and critical orders to ensure processed within the designated timeframes.
• Assists representatives from other departments with tracking or questions related to requested documentation.
• Rework and reassign orders when updates or changes are made to customer insurance.
• All other duties as assigned.

Skills / Qualifications:

• High School Diploma or GED.
• Previous experience in healthcare or durable medical equipment preferred.
• Demonstrated PC skills a must.
• Proficient in MS Office with proven data entry experience.
• Strong organizational and time management skills.

Physical Requirements / Working Conditions:

• These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position.
• Upon request for a reasonable accommodation, the Company may be able to adjust or excuse one or more of these requirements, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.
• Sitting for extended periods of time.
• Manual dexterity for typing and writing.
• Ability to read small print and view a computer screen for prolonged periods.
• Ability to lift, push, pull, or carry objects up to 20 pounds.
• Able to wear over-ear headsets for majority of workday.