Business Analyst Specialist

divh2Business Analyst Specialist/h2pThe Business Analyst Specialist will support the delivery of the New gTLD Program by developing and optimizing processes and tools to manage the evaluation and processing of New gTLD applications. Additionally, the Business Analyst Specialist will serve as a support role to key subject matter experts and process owners in the delivery of the program. This role will be part of a larger team of Business Analysts who will serve in various roles in the program temporarily based upon resource gaps or needs as workload shifts./ppKey Responsibilities Duties:/pulliSupport Program Leads and Subject Matter Experts in delivery of the New gTLD Program./liliDevelop processes and detailed procedures to document ways of working, where current gaps in process documentation exist./liliDevelop tools to support efficient and effective execution of team activities, in alignment with larger system capabilities to ensure streamlined delivery of processes./liliAssess and become fluent with policy requirements, process documentation, procedure documentation, and system functionality in assigned work areas in order to provide operational support and to provide additional subject matter expertise to key stakeholders./liliIdentify and implement process improvements and tools to drive the efficiency and effectiveness of program operations./liliSupport governance and escalation processes through assessment of issues, risks, and open questions. Develop documentation and other materials as needed to drive resolution./liliProvide operational support to service owners through research of topics, drafting materials, management of issues, etc./liliCoordinate and communicate effectively across multiple project teams and functions to support delivery of processes./liliCollaborate with cross-functional teams to implement process changes, ensuring smooth transitions and minimal disruption to operations./li/ulpRequired Knowledge, Skills, and Abilities (KSAs): (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)/pulliProcess assessment and documentation./liliAbility to quickly learn new processes and ways of working./liliAbility to assess, design, and optimize business processes./liliData analysis and excel/liliFamiliarity with process optimization methodologies such as Kizan, Lean, Six-Sigma, Business Process reengineering, Total Quality Management, SIPOC, etc./liliFluency in Microsoft Office Suite and Google Workspace./liliKnowledge of advanced Excel functionalities (e.g. PivotTables, VLOOKUP, INDEX/MATCH, Power Query) to manipulate, analyze, and visualize complex datasets, driving insights that inform strategic decisions/li/ulpEducation Requirements:/pulliBachelors degree/lipExperience Requirements:/pulliMinimum of 5 years of experience in a business analyst role/liliExperience working in the domain name industry is a plus./liliExperience in operational role, business analyst on a large technology or business transformation project is preferred./liliExperience working in global companies across multiple countries, cultures and time zones is preferred./li/ulpLanguages:/pulliFluency, both written and spoken, in English is required/liliICANN is a global organization that values diversity; preference will be given to candidates with demonstrated skills in additional languages besides English/lipWorking Conditions Physical Requirements:/pulliFrequent trip to Los Angeles Office required./liliInternational travel may be required to support ICANN related meetings as requested for lengths of 7-10 days for each trip, approximately three times per year, likely on different continents/liliComfort level with an international work environment that requires availability at times outside normal business hours./li/ul/ul/ul/div