Customer Service Representative (Property Management)

divh2Resident Services Coordinator/h2pBehind every great community is someone who knows how to listen, follow through, and make people feel heard. If youre the kind of person who anticipates needs, manages the details others miss, and builds trust with every interaction youre exactly who were looking for. At Capital Property Solutions (CPS), our Resident Services team is the heartbeat of our operation - turning resident requests into trusted relationships. This is where strong communicators, organized problem-solvers, and customer-focused professionals thrive./ppWere looking for a Resident Services Coordinator who can manage details without losing sight of the big picture, juggle a busy inbox without breaking a sweat, and turn even a frustrated caller into a satisfied one./ppWhy Join Us?/ppAt CPS, we invest in our people. We offer competitive compensation of $19-$20/hr, plus 100% paid medical insurance. Youll also receive a comprehensive benefits package that includes:/pulliDental, life insurance, and HSA options/lili11 paid holidays + generous vacation, sick, and wellness time/liliWeekends off and a MondayFriday schedule/liliCompany-provided computer and tools/liliCareer growth opportunities with a strong track record of internal promotion/liliA workplace culture that recognizes great work and treats team members like family/li/ulpWhat Youll Be Working On/pulliBe the first line of communication for residents - responding to phone calls, emails, and formal requests with professionalism and care/liliHandle day-to-day processes like community mailers, document tracking, portal updates, and key fob management/liliSupport property managers by processing forms, maintaining rosters, and distributing communication to residents/liliEnter, track, and update critical resident data to ensure accurate and timely service/liliKeep things running smoothly behind the scenes, from assisting with annual meeting prep to managing application paperwork/liliRepresent CPS with confidence and compassion, even when challenges arise/li/ulpYoull Thrive Here If You:/pulliHave a high school diploma or equivalent (prior customer service experience is a big plus)/liliBring a professional, clear, and friendly communication style, both in writing and over the phone/liliCan stay calm and solution-focused in de-escalating customer challenges/liliAre tech-savvy, with strong Microsoft Office skills (especially Word, Excel, and Outlook)/liliTake pride in your attention to detail, and feel confident managing multiple tasks at once/liliEnjoy being part of a supportive team but are comfortable working independently too/li/ul/div