Business Services Customer Service Representative

Job Description Job Description Benefits/Perks Competitive Pay
Paid Time Off
Steady full-time schedule
Supportive team environment
Opportunities to learn and grow with the company
Health Benefits
Paid Holiday (after required time)
401K (includes company match)
Job Summary The Customer Service Representative will be one of the first points of contact for our customers. This person will assist with incoming calls, emails, order questions, account support, and general customer needs. The ideal candidate is professional, patient, detail-oriented, and able to keep things moving even when the day gets busy.
Responsibilities Answer incoming phone calls and respond to customer emails in a professional and helpful manner
Assist customers with placing orders, checking order status, and resolving basic issues
Enter and update customer information accurately in company systems
Communicate with production, sales, shipping, or management teams to help resolve customer needs
Follow up with customers when additional information or updates are needed
Help identify order errors, missing information, or potential service issues before they become bigger problems
Maintain a positive and professional attitude with customers and coworkers
Support general office and administrative tasks as needed
Qualifications High school diploma/GED
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
Previous customer service, office, call center, or administrative experience preferred
Comfortable using computers, email, web-based systems, and basic office software
Good attention to detail and ability to enter information accurately
Ability to stay calm and professional when helping frustrated or confused customers
Dependable, punctual, and able to work as part of a team
Willingness to learn company products, services, and procedures