Retail Supervisor

Job Title: Lead Guide (Retail Supervisor) Job Level: Entry-Level Job Type: Full-Time, Non-Exempt Job Location: Cotopaxi Retail Store: Seattle Premium Outlets - Tulalip, WA Job Compensation: $24.00/hr About Cotopaxi: We make adventure travel gear to empower people to see the world and make it better. As a Certified B Corporation, our Gear for GoodⓇ promise drives everything we do - from ethical and sustainable sourcing to products built to last and create lasting change. Through the Cotopaxi Foundation, we dedicate 1% of our revenue to nonprofits that fight poverty and support communities in need. So far, we’ve helped more than 4.25 million people experiencing extreme poverty - and we’re just getting started.

Our team is full of passionate, curious, and mission-driven people who love adventure and believe business can be a force for good. Whether you’re working from a retail shop, our Salt Lake City HQ, your home, or your van in the woods, you’ll find connection, collaboration, and a shared drive to make a difference.

Job Overview (What You’ll Do): This isn’t your average retail channel. Our brick & mortar stores are hubs for connection, inspiration, and adventure. We view profit as a byproduct of good conversation where every guest interaction is a chance to create meaningful connections and experiences that are more personal, inclusive, and impactful. Whether you’re kitting someone out for their first outdoor adventure or outfitting a regular with our newest gear, you thrive off of creating fireside moments. As a Lead Guide, they/she/he is the bridge between the sales floor and store leadership, helping elevate both guest experiences and team culture. Whether you’re guiding guests through our mission or coaching fellow Guides on product knowledge, you lead with curiosity, intention, and authenticity. This role is ideal for a community builder, a team energizer, and a retail pro who thrives on connection. If you're excited by our mission, energized by people, and excited to continue building something meaningful in Tulalip we hope you’ll apply. Let's Do Good – together.

Job Responsibilities (How You’ll Do It): Championing Authentic Guest Experiences We meet every guest where they are – guiding them through their journey with care, curiosity, and intention. Bring energy and personality to every guest interaction – making connections that go beyond transactions. Support your team in delivering consistent, high-impact guest experiences rooted in Cotopaxi’s values. Be a go-to resource on products, local adventures, and our Do Good mission. Operations and Impact Help open and close the store and ensure daily operations run smoothly. Support inventory management, merchandising, and back-of-house organization. Delegate tasks, manage priorities, and uphold store standards that keep things spruced and ready. Offer real-time feedback that grows confidence and strengthens team camaraderie. Support new hire onboarding and help shape a team that reflects our values.

The Ideal Candidate (What You’ll Bring): 18 years or older. 1+ year of retail experience, ideally in a Lead or Supervisor role. Energized by people, storytelling, and authentic connection. A natural motivator and team builder – you lift others up. Have an eye for detail and are highly organized. A growth mindset – flexible, creative, and proactive. A love for community, adventure, and impact – and a belief in our Do Good mission. Flexibility with scheduling to support the team and business needs including holidays. Ability to lift up to 50 lbs and work on your feet – this is an active role.

Job Benefits (The Perks): We deeply care about our employees and are proud of our commitment and investment in our team. We prioritize wages and benefits and always keep the employee experience in mind as we work to create a quality work-life balance for everyone. The hourly rate for this position is $24.00. Here is a snapshot of the benefits we provide: Core Benefits Medical, dental and vision benefits with HSA, FSA, and DCSA options. Company paid basic life insurance with the option to purchase additional coverage. Voluntary short-term and long-term disability coverage. Voluntary accident and critical illness insurance. Company paid employee assistance program. Wellness Benefits Company-paid Volunteer Time Off. 401(k) plan with employer match. Paid time off, sick time, and company holidays. In The Wild Days: Two team building moments for the store to recharge and reconnect together. Uniquely Us Live the brand you love with 60% off Cotopaxi products. Dig deeper and expand through our intentionally curated learning and development opportunities. Kit yourself out with the help of additional outdoor brand discounts to support any adventure. Stay connected no matter your location or department through regular virtual/in-person celebrations. Thrive at work and be a part of a culture that embraces people, innovation, and adventure in unique ways! We’re on a mission to Do Good - for people and the planet - and we know that starts with our team. Cotopaxi is proud to be a brand that celebrates every person for who they are and what they bring to the table. No matter your background, age, race, gender, ability, or faith - you belong here.

You don’t have to come from the outdoor industry to make an impact with us. We value curiosity, compassion, and the courage to collaborate openly. So tell us your story - how your journey has shaped you and how you’d like to help Cotopaxi Do Good. We can’t wait to meet you.

Cotopaxi participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.