Operations Co-ordinator

Overview of the role Phoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector – helping them modernise with confidence across cloud, data and AI, cyber security, and managed services. Through strategic partnerships with the world's leading technology providers – and a trusted place on the major public sector frameworks – our work has a direct impact on the services that millions of people rely on every day. Due to continued growth, we are hiring a new Operations Coordinator to support the efficient delivery of day‑to‑day operational activities, ensuring orders, queries, and processes are handled accurately and in a timely manner. What will you be doing? Act as a central point of contact for operational queries from internal teams, customers, suppliers, and vendors Manage shared Operations inboxes, ensuring all queries are handled accurately and in a timely manner Process customer orders, agreements, and licensing contracts with a high level of accuracy and attention to detail Raise and manage purchase orders, ensuring timely processing and order completion Work closely with sales teams to validate and process orders correctly Liaise with suppliers, manufacturers, and partners (e.g. Microsoft) to manage orders, queries, and updates Maintain product pricing and ensure pricing data is accurate within internal systems Run and maintain operational reports, supporting sales activity and tracking performance Manage renewals, reminders, and ongoing customer contract activity Support after‑sales activity, including handling returns and resolving delivery or order issues Build and maintain strong relationships with suppliers and internal stakeholders Assist with supplier engagement and support pricing discussions where required Maintain accurate records, documentation, and agreement tracking through to completion Ensure all operational processes follow company policies, including information security requirements Identify and support opportunities to improve processes, efficiency, and service quality Support the wider Operations team with ad‑hoc tasks and business requirements as needed What are we looking for? The right person for this role will be a highly organised and detail‑focused individual with strong administrative experience, ideally gained within a fast‑paced operations, sales support or commercial environment. They will be comfortable working with systems and data, handling multiple priorities, and building effective relationships with both internal teams and external partners. Key Skills & Experience Previous experience in an administrative, operations or order processing role Strong organisational skills, with the ability to prioritise workload and manage multiple tasks effectively High attention to detail and accuracy, particularly when handling orders, contracts or pricing data Confident working with systems and data, including Microsoft Office (especially Excel) and internal business systems Excellent communication skills, able to liaise with internal teams, customers and suppliers Ability to build and maintain strong working relationships with stakeholders Comfortable managing queries and resolving issues in a timely and professional manner Proactive and reliable, with a strong sense of ownership and accountability Ability to work under pressure and meet deadlines in a fast‑paced environment A flexible, team‑oriented approach with a willingness to support wider operational activities Ability to identify process improvements and contribute to more efficient ways of working Practical Stuff Location: HQ in Pocklington (YO42) – minimum 2 days per week on‑site. BPSS Check required for all employees; offers conditional upon passing. #J-18808-Ljbffr Phoenix Software