Medical Assistant

Medical Assistant Certified II - Ortho- Full-Time

Medical Assistant Certified II - Ortho- Full-Time provides direct and indirect patient care under the supervision of an RN, LPN, physician, nurse practitioner or physician assistant. In addition to clinical responsibilities of the Certified Medical Assistant, this role assumes a leadership position within designated physician clinics, ensuring smooth daily operations including scheduling, patient flow, and administrative support. The CMAII serves as a resource and mentor to other Medical Assistants, offering guidance on clinical activities and stepping in to assist teams when staffing needs arise. Within delegated authority, the CMAII addresses and resolves concerns to support both patients and staff. This position is integral to a team-based model of care. Team members are trained to perform at the highest level permitted by Tennessee and Georgia state guidelines, coordinating patient care and supporting patients, families, and caregivers in self-management and behavior change. The CMAII also contributes to managing the practice's patient population, participates in quality improvement initiatives, and engages in ongoing performance evaluation to enhance care delivery and outcomes.

Education: Required: High School diploma/equivalent. Completion of an accredited (or in process of accreditation within 2 years) Medical Assistant Program or completion of a governed Medical Assistant program or completed equivalent military training. Preferred: Phlebotomy skills

Experience: Required: 2+ years of CMA experience. Preferred: Medical background

Position Requirement(s): License/Certification/Registration Required: BLS completed prior to going to the unit/department and maintained going forward. Clinical Medical Assistant Certification Preferred: Current CPR

Department Position Summary: The employee must be able to:

• Deliver age-appropriate care by applying the knowledge and skills required for patients served in the practice. This includes recognizing developmental stages, adapting communication styles, and ensuring interventions are tailored to the patient's age and condition.
• Apply principles of growth and development across the lifespan to guide clinical decision making. The employee should understand physical, cognitive, and psychosocial changes that occur at different ages and integrate this knowledge into patient care.
• Assess and interpret patient data to identify age specific needs and requirements. This involves gathering patient histories, reviewing vital signs, and analyzing clinical findings to determine appropriate care plans.
• Provide care in alignment with unit policies and procedures, ensuring compliance with organizational standards and regulatory requirements. Performance is evaluated by direct supervisors through observation, verbal feedback, and written documentation.
• Serve as a lead resource to other Medical Assistants, offering training, guidance, mentoring, and support in clinical activities. This leadership role includes modeling best practices, assisting with training, and helping colleagues troubleshoot challenges.
• Oversee patient scheduling and clinic flow to maintain efficient daily operations. Responsibilities include oversight of coordination of appointment times, management of patient transitions between rooms, and optimization of patient and provider experience by identifying opportunities to minimize delays.
• Perform administrative tasks to support physician and clinic activities. Examples include managing medical records, preparing documentation, verifying insurance information, and ensuring accurate data entry to facilitate smooth clinic operations.
• Address and resolve concerns within delegated authority, taking appropriate action when issues arise. This may involve handling patient inquiries, resolving workflow disruptions, escalating matters when necessary, and ensuring problems are managed promptly and professionally.