Case Processing Support Specialist

Job Description

Job Description

Case processing work is the quiet engine behind important public programs. In this role, you will help keep disability-related casework moving by maintaining accurate records, entering and updating information, supporting daily workflow, and assisting teams that serve Texans applying for federal benefits. This is a strong opportunity for a detail-oriented professional who enjoys structured work, values accuracy and confidentiality, and takes pride in helping essential public services run smoothly.

The Team You Will Be Joining

You will support a state-administered program that works in partnership with the Social Security Administration to help process disability claims for Texans applying for federal benefits. This team reviews and manages sensitive case information, coordinates administrative workflows, maintains electronic records, and helps ensure claims-related processes move forward accurately and efficiently. The environment is highly structured, service-focused, and centered on confidentiality, consistency, and public service.

Major Duties

• Provide routine administrative and technical program support to help maintain continuous workflow within the unit.
• Answer, screen, route, and respond to phone calls, inquiries, and requests in a professional and timely manner.
• Prepare, edit, review, and distribute reports, forms, correspondence, and other documents.
• Maintain electronic records, databases, files, and software systems with accuracy and confidentiality.
• Input, update, and modify data in Social Security Administration software applications, including case processing systems.
• Disseminate information to internal staff, agency partners, and members of the public as appropriate.
• Assist with internal administrative support functions, project coordination, tracking, documentation, and follow-up.
• Interpret and apply established rules, regulations, policies, and procedures.
• Use standard office equipment, business software, and federal systems to complete daily assignments.
• Perform additional duties as assigned to support unit and agency operations.

Qualified Candidates Will Bring

• Experience with office practices, administrative procedures, records management, and routine clerical support.
• Proficiency using standard office equipment, computer systems, databases, and common business software.
• Strong data entry skills, with a focus on accuracy, consistency, and attention to detail.
• Comfort learning and using case processing systems, records management platforms, or comparable electronic systems.
• Clear and professional communication skills, both verbally and in writing.
• A service-oriented approach when interacting with coworkers, supervisors, managers, agency partners, and the public.
• Sound judgment when following procedures, handling confidential information, and prioritizing daily tasks.
• The capacity to interpret and apply rules, regulations, policies, and procedures in a consistent manner.
• Strong organization skills, including the ability to manage routine assignments, meet deadlines, and keep work moving.
• Professionalism, reliability, and the ability to work effectively in a fully onsite team environment.
• Eligibility to obtain and maintain the required Homeland Security Presidential Directive 12 security clearance.

Exciting Opportunity Details

• Compensation: $22/hour
• Length of Engagement: Through August 31, 2027, with the opportunity for longer-term extensions.
• Work Schedule: Full-time, Monday-Friday, 8am – 5pm 
• Location: Fully onsite in South Austin, TX 78741

The Peak Performers Difference

• Comprehensive medical, dental, and vision insurance coverage available from the first day of the month following 60 days of employment.
• Participation in a 403(b)-retirement plan.
• Priority placement for qualified applicants with chronic medical conditions and/or disabilities.
• Weekly payments through direct deposit.
• In business since 1994 and thousands of job placements.

All employment offers are contingent on the successful completion of a pre-employment criminal background check, in compliance with all applicable federal and state laws.

Applicants for employment with Peak Performers must possess work authorization that does not require sponsorship for a visa now or in the future.

Peak Performers is an equal opportunity employer and will consider all applicants without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. We do not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Custom Job ID: 26-TX-RC1012

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