Intern Data Analyst

Intern Data Analyst

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

This is an Intern Data Analyst position for a short-term assignment lasting approximately 90–180 days. The role is hourly, with a pay range of $19–$20 per hour.

Who We Are Looking For

The Intern Data Analyst will research, analyze, and resolve technical and data-related issues, which are surfaced either via the ticketing queue, or through direct interaction with clients and travel agencies. Data includes, but is not limited to, travel data, HR feed data, and sites data.

What You Will Work On

• Provide timely and effective data and system support to Crisis24 clients.
• Investigate and troubleshoot technical and data issues using available tools, including Crisis24 applications and direct database access.
• Identify, document, and resolve recurring issues by recognizing trends and recommending process improvements.
• Escalate unresolved or complex issues to appropriate teams in accordance with approved escalation procedures.
• Maintain accurate documentation of troubleshooting steps and resolutions in the Crisis24 ticketing system.
• Ensure compliance with data security policies and protect client confidentiality, including handling Personally Identifiable Information (PII) securely.
• Assist with general administrative duties for the data team.
• Assist with managing data integration activities, including:
• Client consultations to understand customer needs and use cases.
• Configuring products according to integration requirements.
• Documenting integration processes and decisions.

Who You Will Work With

This role falls within the Business Integration team, a part of the Customer Success organization, but works extensively with colleagues across the Implementations, Customer Support, Account Management, and Engineering teams.

What You Will Bring

• Problem-Solving: Ability to analyze issues, troubleshoot effectively, and propose solutions.
• Attention to Detail: Strong focus on data accuracy and quality assurance.
• Communication: Clear written and verbal communication skills to interact with clients and internal teams, with the ability to clearly define technical issue and potential solutions in writing
• Collaboration: Ability to work in a team environment and escalate issues appropriately.
• Time Management: Ability to handle multiple tasks, prioritize effectively, and meet deadlines.
• Technical Proficiency:
• Required - Strong working knowledge of Microsoft Office (Excel, Word, Outlook)
• Preferred – exposure to SQL and other database tools
• Preferred – exposure to ticketing systems such as Jira
• Capability to effectively coordinate and lead discussions with internal and external clients/travel agencies
• Attention to detail is a must
• Ability to multitask, organize, and document
• Self-starter. Proactive and able to find and complete meaningful tasks in the absence of client demand and without management directive.

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.