Telephone Operator

Switchboard Operator

Monitors and operates the switchboard including answering and directing incoming calls, placing outgoing calls, overhead paging and emergency response communication.

Answers and directs all telephone calls and overhead paging inquiries for the efficient and timely operation of hospital communications. Triages and prioritizes calls as to their urgency, and accurately routes accordingly. Immediately responds to all alarms, security calls, and medical emergencies. Pages all persons designated to respond to emergencies. Immediately reports to the supervisor any problems with, or abuses of the alarm system. Logs emergency response information, as appropriate. May reprogram the computerized fire alarm system after it has been activated. Maintains and cleans all switchboard equipment, identifying and resolving malfunctions to any equipment through defined problem correction procedures. Performs other duties as assigned or required.

High school diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and experience. Excellent telephone skills and interpersonal communication skills. Training as a Telephone Operator, Receptionist, or priority Dispatcher. Experience using a PC-based telephone operator console.