Account Manager - Personal Lines

Job Summary :

Responsible for managing and developing new and existing personal lines accounts. Serves as the primary contact with customers, builds or maintains relationships and ensures a positive client experience. Provides administrative support in obtaining, maintaining, servicing, and expanding accounts. Understands the insurance needs of clients, manages new and renewal policies in accordance with carrier policies and procedures, provides policy or coverage recommendations to clients, and examines and analyzes applications, renewal requests and endorsements for compliance with underwriting guidelines. Must be a team player and able to work under minimal supervision.

Essential Job Duties

Policy Management and Compliance ( 50 %)

• Manages new and renewal personal lines accounts and adheres to carrier policies and procedures.
• Negotiates with carriers, prepares presentation and proposal materials, collects customer information, and orders policies from carriers.
• Examines and analyzes applications, renewal requests, and endorsements for compliance with underwriting guidelines.

Client Relationship and Account Management ( 30 %)

• Understands client needs and collaborates with carriers to manage incoming requests effectively.
• Solicits new business opportunities, handles account rounding, and ensures timely account renewals.
• Provides clients with coverage recommendations, explains available options, completes necessary forms, and quotes premiums accurately.

Team Collaboration and Professional Development ( 20 %)

• Enters client information in the agency management system to maintain accurate and up-to-date records.
• Handles incoming client requests via phone or email and delivers effective customer service.
• Stay up to date on rates, forms, and industry trends, regulatory changes, and emerging insurance products from insurance carriers and online resources.
• Assists other team members, engages in premium negotiations, and builds relationships with carriers and brokers.
• Attend carrier/broker and Account Manager meetings (virtual or in-person).
• Assists team members as needed to meet agency, department, and individual goals, fostering a positive and service-oriented attitude towards agents, clients, insureds, and employees.

Marginal Duties:

• Performs other duties as assigned.
• Adheres to the company’s Attendance Management Policy.
• Possesses a positive, service-oriented attitude towards agents, clients, insureds, and employees of the company.
• Must be able to travel and attend off-site client meetings as needed.

Qualifications :

Education and/or Experience:

• High school diploma or general education degree (GED) required; college degree preferred.
• Minimum of 3 years of insurance experience and/or training.
• An equivalent combination of education and job-related experience will be considered.
• Strong organizational skills, communication, and accuracy in documentation.

Certificates, Licenses, Registrations:

• Upon hire, the candidate must have reliable personal transportation to facilitate travel between to all worksites and other locations as required by the position. This includes a valid driver’s license and a personal vehicle that is legally registered and insured. 
• Property & Casualty Solicitors License required.
• CPCU, CIC or other insurance designations preferred.
• Any other certificates, licenses or registrations required by the position. 

Knowledge, Skills & Abilities:

• Adhere to the Code of Business Conduct and Ethics.
• Strive for the highest standards of business and personal ethics guided by the organization’s mission, vision, and core values.
• Excellent oral and communication skills.
• Demonstrate basic P&C insurance knowledge and multi-line risk underwriting.
• Strong relationship building and presentation skills.
• Highly self-motivated, ability work independently, and goal oriented.
• Excellent organizational skills and result oriented.
• Possess a service-oriented attitude toward insureds, agents, and external customers.
• Ability to interact with a variety of people and function in a team environment and work independently.
• Proficient in PC navigation and skills with Microsoft Office Suite of Products and applications.
• Knowledge of the use of general office equipment (copier, fax, etc.).
• Demonstrated knowledge of and skill in the following:
  • customer service orientation
  • organization and prioritization
  • adaptability
  • collaboration and team building
  • detail and results-oriented

Working Conditions:

Physical Demands:

• Regularly required to stand; walk; sit; use hands to handle or feel; reach with hands and arms; and talk or hear.
• Occasionally required to climb or balance and stoop, kneel, or crouch.
• Regularly required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Any other physical demands required of the position.

Work Environment:

• Primarily an office environment where noise levels are usually moderate.
• Not substantially subjected to adverse environmental conditions.
• Must be available by phone 24/7 to respond to immediate needs or emergencies.
• Must be able and willing to work beyond a normal eight-hour day and occasionally on weekends, as needed or necessary.

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The applicable base salary range for this role is $54,700 to $101,900.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.