Patient Care Advisor

At Curio Wellness we empower people to thrive by adapting plant nature to human nature. We are committed to transforming the conversation around cannabis, fostering a deeper understanding of its benefits, and ensuring that every product we offer meets the highest standards. Patient Care Advisor (PCA) is responsible for delivering a premium retail experience at the Far & Dotter Wellness Center & Spa. The role focuses on providing best‑in‑class guest service to patients, including medical cannabis‑certified patients, caregivers, holistic pharmacy and spa clients, and the public. The PCA assists guests and patients with product education, selection, and purchasing, and always ensures an elevated experience. Essential Duties and Responsibilities Passion for Outstanding Guest & Patient Service Greet all guests, patients, peers, and vendors at Far & Dotter with warmth and a smile Follow guest service training to assist patients with their reason for visiting the Wellness Center, which includes checking in guests for the medical cannabis dispensary, checking in guests visiting the Spa, and/or assisting guests with Holistic Pharmacy products Learn, promote, and manage points/rewards for the Far & Dotter Loyalty Program to new and existing guests Always go above and beyond to provide patients and guests with an elevated experience to ensure they leave “delighted” Contributing to a Culture of Retail Sales Excellence Learn the point-of-sale (POS) system and SOPs and execute processes accurately to ensure all transactions are correct and compliant Learn product assortment and products’ associated health benefits Constantly seek out ways to educate patients about add‑on products to drive additional sales Understand daily, weekly, and seasonal promotions and sell products against these initiatives Fully participate in staff sales initiatives Perform daily, weekly, monthly, and cycle counts and inventory audits Communicate with leads the need for restocking the sales floor Stickering/barcoding products if necessary Maintain the online menu Pick and pack orders in the upstairs vault for in‑store and online orders Reinforcing an Environment of Compliance Follow compliance procedures to ensure all activities and transactions follow MCA/DHSS regulations and Far & Dotter SOPs Follow HIPAA guidelines Delivering Operations Excellence Check sales floor inventory daily and re‑stock inventory to maintain proper par levels Clean and straighten sales fixtures and products daily to maintain an impeccable retail environment Clean and straighten communal and public spaces daily to maintain a hygienic environment Functional Areas Perform tasks assigned by a direct supervisor that may be related to the PCA’s functional department (Employee Experience or Patient Experience) Qualifications The ideal candidate will embrace a mindset of Extreme Ownership, taking full responsibility for their contributions and driving positive outcomes Social, friendly, and outgoing demeanor Ability to positively interact with patients and the public Ability to empathize and understand challenges patients have with their health Ability to recommend products to patients based on their individual needs Advanced understanding of the cannabis industry and products Desire to work in a team environment Ability to work in a fast‑paced, busy, unpredictable environment Ability to follow existing processes and procedures Ability to work normal retail hours (nights, weekends, and holidays) Must be 21 years old Supervisory Responsibilities This job has no direct supervisory responsibilities. Education and Experience High school diploma or General Education Degree (GED); previous cannabis, retail, hospitality, or guest service sales experience; or equivalent combination of education and experience. Physical Demands Ability to lift up to 50 pounds Ability to stand, walk, and bend for extended periods Comfortable working in a secure, regulated environment State Compliance and Background Check Requirements Enforce background check and fingerprinting requirements per the State of Maryland or Missouri, as applicable Curio Wellness is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. #J-18808-Ljbffr