Quality Systems & Compliance Manager

Job Description

Job Description

Quality Systems & Compliance Manager

Shape how quality lives across our operation—from the production floor to the supplier network and back to the customer.

A day in the role

You start by opening the dashboard: the overnight KPIs reveal a minor trend in rework, and a customer ticket needs a quick root-cause review. After a brief stand-up with inspectors and technicians, you walk the line to verify process checks, then sit down with Engineering to align on a corrective action plan. Late morning is dedicated to an internal audit sampling, followed by a supplier quality review call. In the afternoon, you lead a CAPA workshop, update leadership on performance metrics, and wrap up by coaching a cross-functional team on new work instructions and ISO expectations.

Core accountabilities

• Develop, implement, and maintain quality control policies, procedures, and standards.
• Lead and supervise QC inspectors, technicians, and quality personnel.
• Monitor production processes to ensure compliance with quality requirements.
• Conduct internal audits and inspections to identify quality issues.
• Investigate customer complaints and non-conformance reports.
• Analyze quality data and prepare reports on key performance indicators (KPIs).
• Implement corrective and preventive actions (CAPA) to address quality concerns.
• Ensure compliance with industry regulations, safety standards, and company policies.
• Collaborate with production, engineering, procurement, and other departments to improve product quality.
• Manage supplier quality evaluations and audits.
• Train employees on quality standards, procedures, and best practices.

What you bring

• 5+ years of quality control or quality assurance experience.
• 2+ years of supervisory or management experience.
• Strong knowledge of quality management systems (QMS), ISO standards, and regulatory requirements.
• Excellent analytical, problem-solving, and leadership skills.
• Strong written and verbal communication abilities.
• Proficiency with Microsoft Office and quality management software.

Preferred profile

• Bachelor's degree in Quality Management, Engineering, Manufacturing, Business Administration, or a related field.
• Certified Quality Manager (CQM), Certified Quality Engineer (CQE), or similar certification.
• Experience with ISO 9001.

Competencies that set you up for success

• Leadership and team management
• Attention to detail
• Decision-making and problem-solving
• Process improvement
• Risk management
• Project management
• Communication and collaboration

Working conditions

• May require occasional travel for supplier audits, customer visits, or training.
• Ability to work under deadlines and manage multiple priorities.