Call Center Representative - Saturday Shift

Job Description Fieldprint call center representatives take incoming calls from customers and clients relating to our electronic fingerprinting and identity management services. This is an on-site position located in Mt. Laurel, NJ. The rate of pay for this position is $17.20/hour plus $1.80/hour ($19 total/hour) for those with a standard schedule that includes a Saturday. We are seeking the following shift: Monday, Tuesday, Thursday, Friday, Saturday (Wed/Sun off) 10am-6pm. (Training is the first 2 weeks from 9:30am-5:30pm) Responsibilities Receive incoming calls regarding fingerprinting requests Determine locations via phone/computer for fingerprint collection Follow up with fingerprinting site vendors to obtain all related documentation Prepare and send welcome packets to new clients Process fingerprints and channel to the appropriate agency Monitor and maintain call center telephone line Required Skills Excellent phone, computer, and administrative skills Excellent customer service skills Professional and positive attitude Ability to work in a fast paced environment Proficiency in Microsoft Office suite, including Word and Excel Bilingual in Spanish a plus, but not required. Education The candidate we are seeking will have at minimum a high school diploma or equivalent. Benefits Fieldprint offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work. Medical, dental and vision coverage with spouse/family coverage options 401K plan with generous company match Flexible spending accounts Voluntary insurance coverage plans (life, disability, etc.) Paid lunch breaks Paid time off Paid holidays Paid training program/ Internal employee development Overtime options available Casual dress code Flexible work schedules Employee referral bonus program Additional Information All candidates are subject to a drug test and a background screening. Fieldprint, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics. #J-18808-Ljbffr