Full Time Guest Service Agent - Hyatt Herald Square

Guest Service Representative

Are you ready to take the next step in your hospitality journey? Schulte Companies is seeking an energetic, experienced, and hands on Guest Service Representative to join our team to help create exceptional guest experiences from the moment they arrive to the moment they leave! You'll be the welcoming face of Hyatt Herald Square New York. In this versatile role, you'll provide front desk service, assist with Food & Beverage service and ensure our guests feel right at home, greet guests with warmth, and make sure everything is organized and running smoothly.

Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

• Work Today, Get Paid today, with Daily Pay!
• Free Telemedicine and Virtual Mental Health care access for all Associates starting day one!
• Multiple Health Insurance and Life Insurance options
• 401k Plan + Company Match for eligible associates
• Paid Time Off
• Holiday Pay
• Pet Insurance
• Employee Assistance Program
• Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

Job Duties and Responsibilities

• Greet guests upon arrival and throughout all interactions before departure, with a focus on personal recognition
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities
• Escort VIPs to room and check them in prior to arrival
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
• Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management
• Keep front desk area clean and organized
• Assisting with lobby activation as needed
• Utilize proper procedures when handling guest PPI data
• Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival
• Attends promptly to guest needs and inquiries
• Food & Beverage service support as a host during meal operation. Assist servers if needed
• Work closely with other departments to ensure a smooth guest experience
• Perform various other duties as assigned

Education and Experience

• Minimum of one (1) year in Front Desk Operations
• In-depth knowledge of hotel Front Desk operations
• Minimum of High School education

Knowledge, Skills and Abilities

• Basic computer skills
• Demonstrates a friendly, dependable, and enthusiastic personality
• Ability to communicate effectively verbally and in writing
• Ability to exceed expectations of guests and team members
• Excellent time management skills

The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

Schulte Companies is an Equal Opportunity Employer.