Lead Medical Support Assistant

VA Careers - Medical Support AssistantDuties Include:Monitor and make work assignments.Provide input on performance.Resolve daily workplace issues and maintain efficient workflow.Assure coverage of all areas of responsibility.Conduct ongoing reviews to ensure quality work.Ensure accurate and timely scheduling of appointments.Provide guidance to staff members to include changes in policies and procedures.Distribute and balance workload.Create and maintain employee work schedules.Orient and provide on-the-job-training for new and current employees.Ensure all training requirements are met.Organize the work structure of his/her assigned areas.Act as liaison between MSA and staff in order to resolve day to day conflicts.Plan and organize work with general assistance from the supervisor as to meet local and VA-wide time frames to complete analysis requirements, reports and special assignments only referring non-routine and high technical problems to supervisor.Report backlogs, difficulties meeting deadlines, uncooperative physicians or difficulty in securing information from clinicians or the record.Work independently making decisions based on guidelines, precedents and regulations with minimal supervision needed.Work Schedule: Monday-Friday, 0800-1630Telework: Not EligibleVirtual: This is not a virtual position.Functional Statement #: 000000Relocation/Recruitment Incentives: Not AuthorizedPermanent Change of Station (PCS): Not Authorized