Shelter Case Manager

About Us Making Opportunity Count is a non‑profit human services agency dedicated to creating positive change and enhancing the lives of individuals and families in Fitchburg, MA. We are committed to fostering community growth, providing essential services, and promoting holistic well‑being. Our dynamic team is driven by a shared passion for making a lasting impact. Job Title Shelter Case Manager Position Overview The Shelter Case Manager is responsible for meeting with clients, using motivational interviewing and strength‑based approaches to establish clear comprehensive rehousing plans, targets, and action steps with the goal of promoting self‑sufficiency and obtaining long‑term, safe, affordable housing. Essential Duties and Responsibilities Establish recurring monthly rehousing meetings with families. Provide accurate written notices of meetings according to EOHLC Uniform Shelter Rules, Scope of Services, and program requirements. Review and address barriers to housing (credit score, criminal record, history of nonpayment, setting up bank account). Collect required vital records, financial documents, legal documents, and other necessary records to complete and maintain participant files. Supports participants with retrieving needed documents if necessary. Review client preferences and needs for tenancy (location, roommate(s), etc.). Create a budget to ensure housing sustainability (what can client afford vs. wants and needs). Document case management efforts and services through clear, detailed, and thorough case notes in ETO for each family to include weekly meetings, client, and collaborative contacts, as well as any significant events and/or interactions within 24 hours of meeting. Provide education about affordable housing options. Work collaboratively with other department staff. Make referrals for support and services participants may need. Update weekly meeting reports, housing placements reports, and any other reports as required. Determine need and advocate for reasonable accommodations when needed. Report and update any program rule violations, missed meetings or concerns to appropriate leadership personnel to process noncompliance requests. Consistently meet all EOHLC Scope of Services and agency contract outcome goals with respect to housing efforts, housing placements, rehousing plans, and data collection. Participate in all required training and professional development activities. Perform other duties as assigned. Required Qualifications and Skills Associate’s degree in Human Services, or related field. 1 year of experience providing case management services focused on pre‑tenancy and tenancy‑sustaining services. Must have reliable telephone. Must be empathetic to the needs of a diverse socio‑economic population. Strong interpersonal skills. Knowledge of community resources, state and federal benefits and services. Strong project management skills with the ability to administer multiple cases simultaneously and prioritize workload. Basic math and budgeting skills. Ability to work effectively as a team member with other members of program and agency leaders. Demonstrated prior success in case management functions or eligibility determinations for community‑based social service organizations. Problem‑solving abilities. Ability to communicate and collaborate with providers and community partners. Strong internet, database, and computer skills. Good documentation skills. Work Authorization Must be eligible to work in the United States. EEO Statement Making Opportunity Count is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, or any other characteristic protected by law. Join our team at Making Opportunity Count and experience a range of fantastic benefits that enhance your work‑life balance and overall satisfaction: Health, Dental, FSA, and Vision Insurance: Take care of your well‑being with comprehensive coverage. Paid Time Off (PTO): Enjoy generous time off to relax and recharge. Student Loan Forgiveness: We're here to help you ease your student loan burden. Tuition Remission: Invest in your education with our tuition remission program. Employer‑Sponsored Retirement: Secure your future with our retirement plan contributions. Pet Insurance: Ensure your furry friends receive the best care. Employee Discounts: Access exclusive discounts and perks. Join us at MOC and experience a workplace that values your well‑being and personal growth! Compensation details 24-27 Hourly Wage #J-18808-Ljbffr