Guest Service Agent - The Siren Hotel

About the role The guest service agent will be the main point of reference for all guests at The Siren Hotel. Starting from before the actual arrival, a GSA is the first contact guests have with the property, all the way through departure and follow-up after a stay. Duties include: Check-in and Check-out Room Assignments Coordination with Housekeeping and Maintenance for inventory management Guest Requests Handling Cashiering and Billing tasks and procedures Providing recommendations and guidance to guests Maintenance and promotion of good communication and report with management and team members Strict following of privacy and security rules regarding corporate and guest information Embodiment of property and company goals, purpose, culture and role in the community Preferred Skills Must be able to read, write, speak, understand, communicate and interact in English through different channels, from in-person contact to e-mail and on the phone. The tone is positive and courteous, always genuine to provide service and assistance. Previous hotel front desk experience desirable and so is bilingualism. Work hours will spread over weekdays, weekends and holidays, which requires flexibility. Working knowledge of computers and IT systems is essential. Comfort in cash handling and credit card procedures. Must be able to lift up to 20 pounds regularly and up to 40 pounds on occasion. Must be able to stand, walk, and work on feet for extended periods of time. Requires grasping, writing, typing / keying, extended periods of standing, walking, repetitive motions, hearing, and visual acuity. Skill Requirements Must be able to read, write, speak, understand, communicate and interact in English through different channels, from in-person contact to e-mail and on the phone. The tone is positive and courteous, always genuine to provide service and assistance. Previous hotel front desk experience desirable and so is bilingualism. Work hours will spread over weekdays, weekends and holidays, which requires flexibility. Working knowledge of computers and IT systems is essential. Comfort in cash handling and credit card procedures. Must be able to lift up to 20 pounds regularly and up to 40 pounds on occasion. Must be able to stand, walk, and work on feet for extended periods of time. Requires grasping, writing, typing / keying, extended periods of standing, walking, repetitive motions, hearing, and visual acuity. High school or equivalent education 1 year hotel experience Job Type: Full-time Expected hours: 35 – 40 per week Benefits Health insurance, dental insurance, vision insurance, 401(k) with match 10 vacation days annually, 5 paid sick days, 4 paid personal days, 11 paid holidays 50% food & beverage discount and discounted hotel rooms Opportunity for growth within Ash People LLC. Ash provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected status. In addition to federal law requirements, Ash complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The pay range for this role is: 17.50 - 17.50 USD per hour (The Siren Hotel) #J-18808-Ljbffr Ash World