Patient Financial Counselor

Financial CounselorUW Medicine Insurance Eligibility and Financial Counseling Services Team (IECS) has an outstanding opportunity for a Financial Counselor.Work Schedule:100% FTE (40 hours per week)Monday - Friday; 8:00am - 5:00pmDay ShiftOnsite at Harborview Medical Center / Ground West LobbyHybrid after a 6-month probation periodPosition Highlights:This is an onsite position for the first 6 months, with potential for transitioning to a hybrid work schedule upon successful completion of the probationary periodParticipate in interviewing patients to determine appropriate insurance coverage and/or Financial AssistanceRefer uninsured patients for Medicaid/Financial eligibility screeningPrepare estimates of fees upon request from Patient Care ConsultantsReview payment options with patientsPrimary Job Responsibilities:Interview patients and determine appropriate insurance opportunitiesComplete applications which include Health Care Exchange, Medicaid, Medicaid Expansion, and Medicare Part DManage and resolve a high volume of phone inquiries and referralsManage all aspects of UW Medicine's Financial Assistance application processAppropriately assess patient's needs and potential funding and obtain and verify insurance through various web toolsDocument progress of each case in Epic notesPrepare price estimates and collect paymentsDemonstrate knowledge and understanding of patient privacy rightsMaintain confidentiality of all medical, financial, or other sensitive materials in printed, electronic, or verbal formAccess and use the minimum necessary patient-identifiable information to perform job responsibilities and duties for authorized purposes onlyInterpret hospital policies, procedures, and services to patients, patient representatives, and inter/intra-hospital departments and community facilitiesPerform work that supports patient financial relations, resolution of billing problems, and the financial assessment protocols of UW MedicinePerform other related duties as requiredRequirements:High school diploma or GED certificateOne year of experience in a medical office settingAn equivalent combination of education and experience may substitute for stated requirementsAbout UW Medicine – Where Your Impact Goes Further:UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists, and other health professionals.All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student, and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations, including: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, Airlift Northwest.Become part of our team. Join our mission to make life healthier for everyone in our community.Compensation, Benefits and Position Details:Pay Range Minimum: $22.28 hourlyPay Range Maximum: $31.86 hourlyOther Compensation: -Benefits: For information about benefits for this position, visit First Shift (United States of America)Temporary or Regular?: This is a regular positionFTE (Full-Time Equivalent): 100.00%Union/Bargaining Unit: SEIU Local 925 NonsupervisoryAbout the UW:Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.Our Commitment:The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.To request disability accommodation in the application process, contact the Disability Services Office at View phone number on click.appcast.io or View email address on click.appcast.io considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.