Software Engineer, Agent - Travel & Hospitality

Salary: $211,000 - 251,000 per year Requirements:

• We are looking for experience building and scaling end-to-end production systems.
• We value strong technical problem-solving skills, especially in fast-moving and ambiguous environments.
• We want a builders mindset with high agency and the creativity to overcome obstacles and ship.
• We value comfort working directly with customers to understand their needs and solve real-world problems.
• We expect excellent communication skills across both technical and non-technical audiences.
• We are especially interested in people who are excited about the travel space and improving the guest experience.
• Preferred: professional fluency in both Spanish and English.
• Preferred: experience building or deploying AI/LLM systems in production.
• Preferred: experience as a founder or founding engineer.
• Preferred: familiarity with eval frameworks, agent tooling, RAG pipelines, and prompt engineering.
• Preferred: prior experience with React, TypeScript, and/or Go.
• Preferred: experience interfacing with customers or leading technical projects with external stakeholders.

• We design and deliver production-grade AI agents that are reliable, intuitive, and central to our business.
• We own the full Agent Development Life Cycle, from initial pilot through deployment and continuous iteration.
• We build, tune, and evolve AI agents in production environments while establishing best practices.
• We work directly with leaders at large enterprises to understand business challenges and create AI agents that transform how they operate.
• We partner with cutting-edge startups to embed AI agents across their business stack and drive innovation and efficiency.
• We help shape the future of our platform by surfacing unmet needs, prototyping new tools and features, and collaborating with research, product, and platform teams.
• We contribute to example initiatives such as multimodal experiences, booking flows, reservations system abstractions, and integration enhancements.

• AI
• AI Agents
• LLM
• RAG
• React
• TypeScript
• CTO
• Embedded
• Support
• MCP
• Mobile
• Salesforce
• UX UI Design
• VR
• Windows

More:

We are Sierra, and we are building a platform that helps businesses create more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Tokyo, and Sydney. Our co-founders are Bret Taylor and Clay Bavor, and our culture is guided by Trust, Customer Obsession, Craftsmanship, Intensity, and Family. Our Travel, Transportation and Hospitality team supports major airlines, hotel chains, rental car brands, cruise lines, and travel technology companies, working closely with customers to help reinvent hospitality and improve guest experiences. We offer full-time employees benefits including flexible unlimited PTO, medical, dental, and vision coverage, life and disability insurance, a retirement plan depending on country of employment, parental leave, fertility and family-building benefits, lunch, snacks, coffee, a discretionary benefit stipend, and free alphorn lessons. Eligible employees may also participate in our equity plans, subject to applicable plan terms and policies.

last updated 37 week of 2026