Cloud Support Engineer Senior

Company

Federal Reserve Bank of Cleveland

The Federal Reserve Bank of Cleveland is part of the nation’s central bank and we’ve provided many opportunities for professional growth during our history.

For twenty-five years in a row, we’ve been named “One of Northeast Ohio’s Best Places to Work” by North Coast 99. This prestigious award honors organizations with outstanding employment practices, including compensation, benefits, training, recruitment, retention, community services, and employee communications.

Our People Make the Difference! The Federal Reserve Bank of Cleveland is seeking innovative thinkers with vision to build the framework that will carry the Bank into the future.

Follow us on LinkedIn, X, Instagram, and our YouTube channel – Cleveland Fed

To be considered for this role, candidates must be a U.S. citizen.

Location: Cleveland, OH, Columbus, OH, Cincinnati, OH, or Pittsburgh, PA

Organizational Expectations ** :** 

As a Cloud Support Engineer Senior you will provide a broad and experienced range of technical support services for cloud-based applications supporting Treasury and other FRB stakeholders, utilizing a deep technical knowledge for all supported systems and tech stacks. You will support the DevTooling shared service which provides a suite of 13 development and deployment tools, such as GitLab, JFrog, Jira, Confluence, SonarQube, which are cloud-hosted within AWS.

General Responsibilities:

• Works independently and proficiently, under minimal guidance, to provide experienced technical assistance and operational support for a suite of application development and deployment tools hosted within AWS.  Plans, schedules, and arranges own activities to accomplish objectives.  Work is generally only reviewed for completeness 

• Works directly with users, such as developers within the Federal Reserve Banks, to resolve complex system and technical issues within the DevTooling services. Interacts and coordinates with Stakeholders to provide ongoing proficient level of support while coordinating with other teams third level support of applications, including application monitoring, application tuning, troubleshooting, resolution of complex technical issues, and development of or support for standard maintenance procedures. 

• Responsible for maintaining the software currency and the vulnerability management of the DevTooling services. This includes regular software upgrades and patches of the services leveraging standard SDLC processes. 

• Provides rotational 24x7 on-call support as necessary by the business, with no assistance needed and provides guidance for other team members on critical production issues.  Performs data analysis, capacity plans, and execution of contingency plans.

• Collaborates with DevOps Engineers to understand the software products and any enhancements that are deployed.  Consults on issues and provides solutions related to the impact of development on the infrastructure.  Works with DevOps Engineers on defining any changes to configuration settings. 

• With no supervision except in the most complex events, serves as the proficient subject matter expert for DevTooling services towards preventing (pro-active) as well as troubleshooting and mitigating (re-active) service availability/performance issues and works directly with users to resolve system technical issues. 

• Ability to manage and administer with proficient ability the AWS cloud environment with no supervision, including provisioning, configuration, performance monitoring, policy governance and security.  Create standards and guidelines for large-scale distributed systems with a focus on operability. 

• Identifies key operational metrics and the data necessary to create them; Test and ensure that all infrastructure components meet proper performance and capacity standards.  In collaboration with SRE team implements and maintains dashboard, bots and other automation based on the current operational needs and current release changes. Evaluate improvement of the dashboards, bots, and other automation. 

• Provide knowledge sharing, feedback, and coaching to team members through practices such as skill development and shadow peer work. Take a leading role on complex assignments requiring coordination across engineers with a demonstrated ability to work through others. Devise and execute plans to improve individual and team performance. 

• Performs other duties as assigned or requested 

Education and Experience:

• Associate degree and 7 years of related work experience OR 

• Bachelor’s degree and 5 years of related work experience OR 

• Master’s degree and 3 years of related work experience 

Knowledge & Skills:

• Advanced baseline knowledge of AWS Cloud Platform technologies, application tech stack infrastructure, and practices in support of Operational needs in production environments including CloudWatch, Cloud Trail, ECS, Lambda, Canaries, DynamoDB, RDS, PostgreSQL, S3, API Gateway, Elastic Load Balancer, OpenSearch, Grafana, AWS X-Ray, SQS, Fault Injection Service (AWS FIS). 

• Familiarity with the application administration of tools such as GitLab, JFrog, SonarQube, and the Atlassian suite (Jira, Confluence, Bamboo, Bitbucket).  

• Support production operational needs using GitLab, Terraform (preferred), Grafana, OpenSearch, Docker and CI/CD pipeline and version control. 

• As needed for supporting operational needs, Coding languages, such as Python, Go, NodeJS, .NET,  Java, Infrastructure as Code, Configuration as Code, Alerts and Monitoring as Code.

• Strong technical knowledge and hands-on experience with Linux operating systems and Bash scripting. This includes the ability to write, debug, and optimize scripts for automation, system administration tasks, and process optimization. Experience with common Linux distributions (e.g. CentOS) and familiarity with shell programming concepts are essential. 

• Familiar with Deployment patterns, ITIL framework, Resiliency concepts and Disaster Recovery, and Chaos Engineering. 

• Ability to communicate complex technical analysis to non-technical audiences. 

• Ability to create, read and comprehend complex technical documentation. 

• Requires following vaguely defined procedures. Works to document procedures on complex issues.  Decisions are consistently made within reason and affect the work group or department. 

• Ability to work independently and provide feedback to other team members. 

Physical Demands and General Working Conditions

This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, the Federal Reserve Bank of Cleveland reserves the right to revise this or any job description at any time.  

Bank’s Ethics Rules and Drug Testing :  

As a condition of employment, Federal Reserve Bank of Cleveland employees must comply with the Bank’s ethics rules which generally prohibit employees, their spouses/domestic partners, and minor children from owning or controlling, directly or indirectly, any debt or equity interest in a depository institution or an affiliate of a depository institution. A "depository institution" means a bank, a trust company, or any institution that accepts deposits, including a bank chartered under the laws of a foreign country. In addition, employees (and their spouses/domestic partners, and minor children) may not own shares of mutual funds, unit investment trusts or ETFs that have a policy, as stated in the prospectus, of concentrating in the financial services industry and that have underlying investments in banks or other depository institutions.  If you or your spouse/domestic partner or minor child own such securities and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the recruiter for this posting. 

In addition, as a condition of employment, candidates must undergo a background check and will be tested for all controlled substances prohibited by federal law, to include marijuana, prior to hire and for certain safety sensitive positions during employment.   

​_Always verify and apply to jobs on_ Federal Reserve System Careers _ or through verified Federal Reserve Bank social media channels_ 

_Reasonable Accommodation Statement - _ The Federal Reserve Bank of Cleveland is committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. To request a reasonable accommodation for any part of the employment process, please send an email to

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

Yes

Job Category

Information Technology Family Group

Work Shift

First (United States of America)

The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers () or through verified Federal Reserve Bank social media channels.