Client Performance Manager

Job Description

Job Description

The Client Performance Manager is committed to understanding customer business objectives and working collaboratively with the CorVel Account Manager (AM), Area Vice President (AVP), and the claims organization to assure CorVel executes our best claim practices/standards and delivers agreed upon results. Collaborates with internal stakeholders to identify and address improvement opportunities and product enhancements.

This is a remote position.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Reviews reserve & settlement request within CPM authority as required by client instructions
• Client Retention - Maintains continuous communication with customer(s) to ensure that claim service expectations are identified and maintained; communicates and engages account management, branch management and senior management in account status, challenges and goals
• Client Stewardship - Responsible for participating in regular stewardship meetings with account manager
• Attends customer meetings regarding instructions/communications or issues raised
• Assists AM with client implementation and branch management with adjuster ID and training as needed
• Assists with claim review file selection, internal preparation and attend review; manages the documentation and follow up of actionable items
• Collaborates with the account manager to develop and deliver presentations as needed
• In conjunction with the AM and business owner (AVP) looks for opportunities to recommends additional CorVel services
• Participates in regular CPM calls and discussions; meets agreed upon standards as mutually determined by CorVel and customer
• Collaborates with Strategic Insight Team, AM, and AVP to assist with creating claim solutions and their implementation
• Partners with AM and AVP to ensure client specific audits address identified KPI's; completes audits, combines information from multiple sources and summarizes results to ensure compliance with client expectations; identifies trends and developmental opportunities 
• Promotes adherence to client and carrier reporting requirements
• Provides account service instruction revision recommendation(s); collaborates with AM to communicate changes to service staff
• Working with the AM, provides reports to internal partners outlining identified trends, development opportunities, new service opportunities, personnel concerns and/or recommendations 
• Provides technical and jurisdictional guidance to claims staff regarding investigation, reserving, litigation and/or complex claims
• Reviews client overview, expectations, service instructions and key performance indicators with adjusters new to the client's program 
• Documents and surfaces issues or potential service opportunities to appropriate members of the management and executive team
• Utilizes various reports and analytics to promote data integrity
• Adheres to HIPPA regulations, policies and procedures
• Assists in OSHA data collection and reporting compliance
• Additional duties as assigned

 

KNOWLEDGE & SKILLS:  

• Reliable professional with the ability to achieve balance between customer orientation and a results-driven approach
• Knowledge of CorVel's services and completion of all CorVel Product Training Modules
• Business acumen, coupled with enthusiasm and decorum
• Excellent written and verbal communication skills 
• Strong presentation skills
• Strong interpersonal skills with the ability to build relationships; commitment to customer service
• Effective quantitative, analytical, and interpretive skills
• Ability to work collaboratively and independently
• Ability to properly handle highly sensitive information
• Highly developed organizational abilities as well as analytical and time management skills
• Working knowledge of Microsoft Office Products with demonstrated proficiency using Excel and manipulating/organizing data
• Strong leadership, management, and motivational skills
• Proficiency in CareMC is a plus

 

EDUCATION & EXPERIENCE: 

• Bachelor's degree or combination of education and related business experience
• Demonstrated experience in claims management or claims supervision
• Minimum of 5 years of experience handling claims

 

PAY RANGE:

CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.

Pay Range: $83,494 – $139,002

A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management

In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.

 

ABOUT CORVEL: 

CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!). 

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

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