Customer Support Manager

Virtual Vocations Inc

Leading a team of Technical Customer Support Specialists, the full-time remote Customer Support Manager will oversee team performance, develop support processes, and handle complex technical escalations in a healthcare-focused environment. Key responsibilities Manage, coach, and develop a team of Technical Customer Support Specialists, fostering a culture of accountability and empathy Build and maintain support processes, including escalation paths and performance metrics, to ensure high-quality service delivery Step in on complex technical issues, translating user-reported problems into actionable insights for the engineering team Required qualifications 5+ years in customer or technical support, with at least 2 years managing a support team in healthtech or healthcare SaaS Proven track record in people leadership, with experience coaching Support Specialists and developing team culture Experience building or overhauling support workflows, with a strong understanding of triage, escalation, and documentation best practices Technical proficiency in diagnosing issues and writing coherent bug reports, with the ability to communicate effectively with engineering teams Familiarity with home health workflows, EHR/EMR systems, or intake and charting environments is a strong plus

Apply

Vacancy posted 2 days ago

Similar jobs that could be interesting for youBased on the Customer Support Manager in United States vacancy

Client Service Manager
$62.73k
...ANNOUNCEMENT CLASSIFICATION: Client Service Manager PAY RANGE: $62,726.33 - $77,200.86... ...of Mental Health Supervisor (Community Support Services) and/or (State Facility and Forensic... ...to consumers in all settings, including customer satisfaction with services. Reviews...
Suggested
Full time
Work at office
Trial period
Saginaw County Community Mental Health Authority
Saginaw, MI
2 days ago
Client Success Manager
...DESCRIPTION As a Client Success Regional Manager, you will have the opportunity to lead a... ...knowledge of Treasury Services and/or Custom Card products ~ Data Analytics & Change... ...childcare, tuition reimbursement, mental health support, financial coaching and more. Additional...
Suggested
Work experience placement
Work at office
J.P. Morgan
Plano, TX
12 days ago
Jr Customer Success Manager
...company, building the best way to move and manage the world’s money. Min fees. Max ease.... ...We’re looking for a Junior Customer Success Manager to join our fast-growing... ...partners and provide them with best-in-class support so they have a delightful experience working...
Suggested
Work at office
Wise
Austin, TX
4 days ago
Customer Success Manager - SF
$80k - $150k
...companies. That directly affects how well companies understand their customers and how well they can serve them. #2 The team you will join... ...a trusted advisor and a hands-on operator. This is not a support role. You will shape pilots, influence renewals, drive...
Suggested
Conveo.ai
San Francisco, CA
13 days ago
Customer Success Executive
...future, make better decisions and reach more customers. Using our unique data, expert analysis... ..., ambitious, courageous people to support us in achieving our vision of becoming the... ...partner with Sales Executives and Account Managers to develop an understanding of what the...
Suggested
Work experience placement
Work at office
Worldwide
GlobalData Plc
New York, NY
4 days ago
Customer Success Manager - On site
$100k
...since 1958, specializes in home additions, kitchens. Interior and exterior, remodeling and new custom home construction, is seeking a Customer Success Manager to interact and support its customers through their remodeling and building journey. The company is committed to...
Full time
Temporary work
Airoom Companies, LLC
Lincolnwood, IL
19 hours ago
Customer Success Operations Manager
...communications in one secure, integrated workplace management platform and ecosystem. More than 16,000... ...com About the role We are looking for a Customer Success Operations Manager to help scale... ...Engineering (pre- and post-sales), and Support. Reporting to the Head of CS Operations,...
Local area
Immediate start
Envoy
San Francisco, CA
4 days ago
Customer Success Operations Manager
...work on Notion. Notinos (our employees) are customer zero in bringing this future of work to... ...role as CS Operations Lead , you will support the Customer Success team to accelerate customer... ...& Resource Modeling : Design, build and manage a model that guides resource allocation...
Work at office
Local area
Notion, LLC
San Francisco, CA
19 hours ago
Retail Store Manager
Store - MONROE, LA Store Managers are expected to spend the vast majority of their time... ...the team accountable to deliver a great customer experience while achieving the desired... ...Michaels offers a range of benefits to support team members and their families. Depending...
Local area
Flexible hours
Night shift
Early shift
Michaels Stores
Monroe, LA
14 hours ago
Customer Success Operations Manager
$106k - $150k
...Customer Success Operations Manager At Affinity, we're building a world-class Customer Success organization and we're looking for a Customer Success... ...(in CA), and offer flexible personal & sick days to support your well-being. Retirement Planning: We offer a 401...
Work at office
Worldwide
Flexible hours
2 days per week
3 days per week
Affinity
San Francisco, CA
1 day ago
Manager, Center Store
...Our braggingly happy team members — ranging from bakery managers to order selectors; from IT developers to vice presidents of finance... ...Business Partners to export specialists — create braggingly happy customers spanning national accounts, independent and chain grocers, e-...
Full time
Immediate start
Visa sponsorship
Work visa
SpartanNash Associates, LLC
Charlevoix, MI
4 days ago
Customer Success Executive
...based CRM business owners app which also includes Field Service Management, Sales & Marketing Automation We are located in Scottsdale... ...solutions • Experience establishing, tracking and reporting customer metrics across the organization • Superior communication...
Local area
TheRIIM LLC
Scottsdale, AZ
1 day ago
Customer Success Manager
$100k - $140k
...patient monitoring (RPM) and chronic care management (CCM). We partner with physician groups... ...'re looking for a Manager / Director of Customer Success who is equal parts relationship... ...with us. This is not a hand-holding support role. We need someone who can build and...
Contract work
Remote work
Relocation
Flexible hours
Simplex
Austin, TX
3 days ago
Client Services Manager (Care Manager) - Senior Home Care
$50k
...makes it possible. HomeWell Care Services is seeking a compassionate, organized, and accountable Client Services Manager to coordinate care, support caregivers, and ensure exceptional service delivery for seniors aging safely at home. If you enjoy building...
Full time
Temporary work
Work at office
Monday to Friday
Weekend work
Afternoon shift
HSC Central Ohio LLC
Columbus, OH
27 days ago
Customer Success Executive
...leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-... ...s degree preferred. Experience: A minimum of 12 years in a management consulting or leadership role at a top-tier consulting firm, solution...
Work at office
Remote work
Flexible hours
ServiceNow
Orlando, FL
4 days ago
Customer Success Executive
...Description Primary Responsibility As our Customer Success Executive, you'll be joining... ...at every opportunity. You'll also support your internal customers, the Sales Team,... ...outbound calls when required). Organise and manage your workload to ensure all agreed tasks...
Jobs for Humanity
United States
1 day ago
Customer Success Manager - GA - On Site
...solutions, including HR/HCM technology, managed services, and global business process outsourcing... ...and grow their operations with custom strategies that benefit both employers and... ...specific activities with PrismHR's Sales, Support, Professional Services, and Product Delivery...
Temporary work
Work at office
Flexible hours
Vensure Employer Solutions
Duluth, GA
3 days ago
Parking Lot Supervisor
$17.5 - $18 per hour
...7122 At Wegmans, our employees are ambassadors of incredible customer service and strive to answer questions, solve problems, and assist... ...educational goals # LiveWell Employee & Family program to support your emotional, work-life and financial wellness Our employees...
Full time
Day shift
Afternoon shift
Wegmans
Charlotte, NC
23 hours ago
Customer Success Executive
$182k - $250.8k
...are too, let’s talk. About the role The Customer Success Executive - Enterprise role will... ...at Okta. You will report to the Regional Manager, Customer Success and be responsible for... ...cross‑functional partners across Sales, Support, Engineering, and Product to resolve...
Local area
Worldwide
Flexible hours
Shift work
Okta, Inc.
Columbus, OH
4 days ago
Customer Success Manager
$90k - $110k
...strengthen business resilience, and scale their third-party cyber risk management programs in an increasingly complex digital environment. Our work has earned consistent recognition from customers and industry analysts alike. WHY BLACK KITE We’re a fast-moving,...
Worldwide
Flexible hours
Black Kite
Boston, MA
4 days ago
Customer Success Executive
...access rich and priceless data about their customers. This enables a much better... ...meeting face to face, as opposed to online CS support. It's essential that you've previously supported... ..., and research, including: Meet store managers and HQ and onboard them onto the...
Mishipay
New York, NY
19 hours ago
Parking Manager
$56k
JOB SUMMARY Mid Con Management LLC - is seeking candidates for a Parking Manager. Parking Managers are responsible for the overall operational... ...within contractual guidelines, fostering good client and customer relations, and promoting a professional image and approach to...
Full time
Work at office
Flexible hours
Shift work
Weekend work
Afternoon shift
Mid-Con Management
Kansas City, MO
2 days ago
Customer Success Executive
...leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-... ...enterprise software environments. C-Level Presence & Relationship Management: Proven ability to engage, influence, and build lasting...
Work at office
Remote work
Flexible hours
ServiceNow
New York, NY
1 day ago
Outside Sales Rep / Customer Success Manager / Sports Advertising
$60k - $75k
...and offer opportunities to advance into management in a short period of time. If you’re... ...step in your career and grow with a supportive, energetic team, we encourage you to apply... ...services, and how they can benefit our customers Manage and track sales and progress...
Work at office
Immediate start
NCP SCHOLASTIC
Saint Louis, MO
4 days ago
Customer Success Account Manager
...Toshiba Global Commerce Solutions is seeking a Senior Enterprise Customer Success Manager to join our Extreme Customer Satisfaction (XCS) team.... ...team works across hardware, software, services, delivery, support, field operations, and executive leadership to strengthen customer...
Contract work
For contractors
Toshiba Global Commerce Solutions
Durham, NC
2 days ago
Customer Success Account Manager
$130.9k - $251.9k
...employees worldwide, the mission of the Customer Experience & Success (CE&S) organization... ...more. As a Customer Success Account Management (CSAM) Manager, you lead a high performing... ...with their Account Team and Support sellers to drive new opportunities for growth...
Ongoing contract
Work experience placement
Work at office
Local area
Work from home
Worldwide
Flexible hours
Microsoft Corporation
Redmond, WA
4 days ago
Customer Success Operations Manager
...casino industry. Overview At IGT, we consider the role of a Customer Success Manager (CSM) to be of utmost importance in helping our valued IGT... ...between the customer and the many internal entities supporting and serving the IGT systems ecosystem to simplify processes...
International Game Technology
California, MO
4 days ago
Customer Success Executive
...A Customer Success Executive is a professional responsible for guiding newly acquired customers... ...questions and provide personalized support. Conduct invoice walk-through. Assist... ...and track milestones: Use CRM or project‑management tools to ensure a timely and efficient process...
CARDS
Fayetteville, AR
4 days ago
Account Manager, Large Store
...here at Liberty Coca-Cola Beverages LLC. Summary The Account Manager is the primary Coca-Cola contact between the large or small store managers or store owners and is responsible for the customer relationships along with increasing business by selling and ordering...
Daily paid
Permanent employment
Full time
Work experience placement
Local area
Liberty Coke
Absecon, NJ
13 days ago
Customer Success Account Manager
...Customer Success Account Manager Inova Health is looking for a dedicated Customer Success Account Manager to join the Epic Community Connect team... ...and up to $10,000 for student loans. Mental Health Support: offering all Inova team members, their spouses/partners,...
Full time
Monday to Friday
Flexible hours
Inova Health System
Richmond, VA
8 hours ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Support Manager. Be the first to apply!