Retail Customer Service Associate
FedEx Ground
POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority. GENERAL DUTIES AND RESPONSIBILITIES : (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) People
FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email View email address on click.appcast.io. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law. For more information, click here.
- Follows instructions of supervisors and assists other team members in performing store functions
- Assists in the training of store team members
- Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need
- Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
- Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- Ensures all customer problems are resolved quickly and to the satisfaction of the customer
- Takes complex customer orders using order systems and provides accurate pricing information
- Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
- Maintains a safe, clean and orderly retail Store
- Ensures confidentiality of customer data and careful handling of documents, media, and packages
- Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
- Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
- Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
- Takes preemptive action to prevent errors and waste
- Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
- Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures
- Performs multiple tasks at the same time
- Looks for opportunities to improve knowledge and skills within the retail Store
- Able to operate with minimal supervision
- Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
- All other duties as needed or required
- High school diploma or equivalent education
- 6+ months of specialized experience
- Excellent verbal and written communication skills
- For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
- For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
- Ability to stand during entire shift, excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability, on a consistent basis, to bend/twist at the waist and knees
- Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
- Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
- Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
- Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
- Ability, on a consistent basis, to work with minimal supervision
- Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
- High school diploma or equivalent education
- 6+ months of specialized experience
- Excellent verbal and written communication skills
- Ability to stand during entire shift, excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability, on a consistent basis, to bend/twist at the waist and knees
- Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
- Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
- Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
- Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
- Ability, on a consistent basis, to work with minimal supervision
- Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
- Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
- Applies Quality concepts presented at training during daily activities.
- Supports FedEx Office Quality initiatives.
- Know Your Rights
- Pay Transparency
FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email View email address on click.appcast.io. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law. For more information, click here.
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Retail Customer Service Associate in Winter Springs, FL vacancy
- ...Consultant consistently delivers a positive customer experience to all customers, utilizing... ...alternatives and provide solutions. This customer service focused team member is knowledgeable in... ...output, manage complex projects, manage retail supply, and complete assigned tasks based...SuggestedWork at officeShift work
- ...Holdings Corporation is a leading integrated retailer with almost 2,500 full-line and specialty... ...performing multiple tasks to ensure all custom orders are placed accurately and to the... ...to providing world class customer service. Job Duties • Audit all paperwork to ensure...SuggestedFull timeContract workWork at office
$18 - $20 per hour
...in K-12 music education, and our School Services business requires disciplined, efficient... ...between educators, stores, repair shops, customer service, and field teams. Maintain a... ...the largest band and orchestra instrument retailer in the United States. Based in Frederick...SuggestedWork at officeLocal areaShift work- ...organized and detail-oriented Retail Office Administrator to join... ...and track shipments. Handle customer inquiries, resolve issues, and provide exceptional service. Process payroll, employee... ...school diploma or equivalent (Associate's or Bachelor's degree preferred...SuggestedWork at office
- Ross Stores in Sanford, Florida is seeking a Retail Associate dedicated to providing customers with a positive shopping experience. The ideal candidate will engage with customers warmly and assist them with their needs while maintaining a clean and organized store. Responsibilities...Suggested
$15 per hour
...local cigar lounge looking for a dynamic Retail Sales Associate to support our growing team. Duties: - Greet and assist customers in a friendly and professional manner- Provide... ...about providing exceptional customer service and have a background in retail sales, we...Hourly payFull timePart timeLocal areaFlexible hoursShift workNight shiftWeekend workDay shiftAfternoon shift- ...Summary Description Focus on the in-store customer experience; follow up with dealership... ...Accessories, Financing, Insurance Products and Services, Warranties, and Service Plans. Follow... .... Applicable experience in big ticket retails sales strongly preferred. Passion for...Work at officeImmediate startFlexible hoursAfternoon shift
- An established marine dealership in Longwood, Florida is seeking a Product Specialist to enhance the in-store customer experience while selling various marine products. The successful candidate will actively engage with customers to address their preferences and needs...
- ...Retail Sales Associate-Casselberry Commons At Bath & Body Works, everyone belongs. We are committed to creating a culture of belonging focused... ...delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing top...Temporary workPart timeLocal areaWork from homeShift workWeekend workAfternoon shift
- ...transforming homes worldwide. With our customer base continuously growing, we are... ...Purpose at Ashley: As a Retail Sales Associate, transform store guests into loyal customers... ...that rewards for delivering world-class service and delighting our guests. Provide...Live inImmediate startWorldwide
- ...AutoZone's store teams are the frontline of WOW! Customer Service, ensuring that customers find the right parts... ...operations, and fostering a positive, knowledgeable retail environment. Join our team as a Retail Sales Associate, where you'll play a key role in delivering WOW...Part timeFlexible hoursNight shiftDay shift
- AutoZone's store teams are the frontline of WOW! Customer Service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, assist customers with product selection, and prPart time
- ...Ross, our leading off-price retail chain with over 2,200 stores,... ...has always been bringing our customers a constant stream of high-quality... ...GENERAL PURPOSE: The Retail Associate is responsible for ensuring... ...will help achieve our Customer service and operational goals....Work at officeLocal areaImmediate startShift work
- ...Seasonal Retail Sales Associate - Marketplace At Semino Seasonal 1701 WP Ball Blvd, Sanford, FL... ...team and bring our brand to life for our customers. You're responsible for engaging and... ...customers by providing excellent customer service resulting in brand loyalty. You're an...Extra incomePart timeSeasonal workWork at officeFlexible hoursNight shiftWeekend workAfternoon shift
- ...Retail Sales Associate, Full Time - Marketplace At Semino Full time 1701 WP Ball Blvd, Sanford,... ...team and bring our brand to life for our customers. You're responsible for engaging and... ...customers by providing excellent customer service resulting in brand loyalty. You're an...Full timeWork at officeFlexible hoursNight shiftWeekend workAfternoon shift
- Automotive Sales Associate Sales Associates at Headquarter Hyundai are essential members... ...commitment to delivering exceptional customer service. Job Benefits: We offer a supportive... ...in automotive, inside, outside, retail, or telemarketing sales is preferred....Flexible hoursAfternoon shift
$14 - $14.5 per hour
...Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls,... ...a highly satisfied customer experience proven by engaging... ...Possesses excellent customer service skills Able to work a flexible... ...preferred Benefits include: Associate discount; EAP; smoking cessation...Hourly payTemporary workLocal areaHome officeFlexible hours- ...AutoZone’s store teams are the frontline of WOW! Customer Service, ensuring that customers find the right parts... ...operations, and fostering a positive, knowledgeable retail environment. Join our team as a Retail Sales Associate, where you'll play a key role in delivering WOW...Hourly payFull timeTemporary workPart timeLocal areaFlexible hoursNight shiftDay shift
$13 per hour
...Cosmoprof Sales Associate By working at Cosmoprof, you would be part of the largest... ...we are on a mission to empower our customers to express themselves through hair –... ...years of age or older ~1 + years retail sales/customer service experience preferred ~ Must be...$15 - $18 per hour
...looking for the right Full-Time Retail Sales Associate to join our Team! $15.00 to... ...completing six months of active, full-time service. Eligible employees are provided an... ...entire staff of the store to ensure customer service on both the lending and retail...Hourly payMinimum wage16 hoursFull timeWork at officeLocal areaFlexible hours$15 per hour
...Retail Associate Grow With Us at Orlando Sanford International Airport! Hudson is North America's leading travel retailer. For over... ...Associate Job Is For You If You Enjoy: Delivering excellent customer service by creating a fantastic shopping experience and being a...Hourly payDaily paidLocal areaFlexible hoursShift work- ...Retail Sales Associate - Marketplace At Semino Part time 1701 WP Ball Blvd, Sanford, FL, US 32771 Consistently treat all customers and employees with respect and contribute to a positive work... ...with customers to drive sales and service using suggestive selling....Part timeWork at officeFlexible hoursNight shiftWeekend workAfternoon shift
- ...opportunities. We are not just a retail company; we are a company that values... ...GENERAL SUMMARY: The Sales Associate acts as a point of contact for our customers. The duties of the Sales... ...FUNCTIONS: Provide excellent customer service, greet and assist customers. Operate...Work experience placementSeasonal work
$14 - $20.75 per hour
...Anything for Pets - JOIN OUR TEAM! Retail Sales Associate Part Time About Life at PetSmart... ...Recommends, informs, and sells merchandise, services and live pets. Administers store... ...every day. Whether it's helping a customer choose their first fish, celebrating a...Hourly payWeekly payMinimum wageFull timePart timeLocal areaImmediate startWeekend workAfternoon shift- ...e-commerce site, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride... ...it's a privilege to serve and to deliver unmatched service and support when outfitting every customer. We like to keep things high-spirited, fast-paced...Flexible hoursAfternoon shift
- ...Job Description As a Retail Sales Associate, you’ll be the face of Best Buy for customers who visits our stores. We’ll train you with the skills and knowledge... ...confidently recommend the right tech products and services to meet each person’s unique needs. If you have...Work from homeFlexible hoursNight shift
$14 per hour
...Fitness is looking for a passionate Sales Associate to enhance our members' experience and... ...Employee discount on Orangetheory retail & partner brands Paid Time Off & Paid... ...environment (preferred) Experience in a customer-facing role (preferred) About Us...Hourly payFull timePart timeLocal areaFlexible hoursDay shift- ...does Anything for Pets - JOIN OUR TEAM! Retail Sales Associate Full Time About Life at PetSmart At... ...Recommends, informs, and sells merchandise, services and live pets. * Administers store... ...every day. Whether it's helping a customer choose their first fish, celebrating a...Hourly payWeekly payMinimum wageFull timePart timeLocal areaImmediate startWeekend workAfternoon shift
$15 per hour
...higher starting pay available based on experience. Purpose: Floor & Decor's Sales Associates play a key role in continuously providing customers with friendly, accurate service and support in finding products to complete their project. Our Sales Associates...Hourly payFull timePart timeLocal areaMonday to Friday- ...starter that consistently delivers an outstanding, personalized retail experience ~ Eagerness to learn and be a part of the riding... ...passionate about motorcycles, riding and providing excellent customer service while cultivating long-lasting relationships with like-minded...Full timeShift work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Retail Customer Service Associate. Be the first to apply!
Related searches
- treasury sales associate Winter Springs, FL
- fashion retail sales associate Winter Springs, FL
- pre sales associate Winter Springs, FL
- new home sales assistant Winter Springs, FL
- sales advisor Winter Springs, FL
- banquet sales assistant Winter Springs, FL
- retail sales technology associate Winter Springs, FL
- new home sales associate Winter Springs, FL
- retail salesperson Winter Springs, FL
- retail worker Winter Springs, FL

