Senior Engineering Manager, Conversational AI & Knowledge Intelligence

Role Number: 200672383Team: Software and Services, Machine Learning and AILocation: Santa Clara; SeattlePosted: 2026-07-15SummaryApple is where individual imaginations gather together, contributing to the values that lead to great work. Every new idea has the potential to become an extraordinary product, service, or customer experience. The AI, Search & Knowledge Platforms team builds the foundational intelligence powering Apple's most iconic experiences, including Siri, Spotlight, Safari, Apple Intelligence, and many other applications across the Apple ecosystem.DescriptionWe are seeking an exceptional Senior Engineering Manager to lead the engineering organization responsible for Conversational AI, World Knowledge Question Answering, Retrieval-Augmented Generation (RAG), and Knowledge Intelligence. This team develops the next generation of AI-powered experiences that enable billions of users worldwide to ask questions naturally and receive accurate, grounded, personalized, and delightful answers. You will lead a world-class team of machine learning engineers, software engineers, data engineers, and applied scientists building scalable knowledge systems, LLM-powered reasoning capabilities, retrieval infrastructure, and knowledge generation platforms that continuously improve the quality, freshness, and intelligence of Apple's conversational experiences.Minimum QualificationsMS or Ph.D. in Computer Science, Artificial Intelligence, Machine Learning, Information Retrieval, Natural Language Processing, or a related technical field.8+ years of experience leading large-scale engineering and machine learning organizations delivering AI-powered products in production.Deep experience building conversational AI, search, question answering, knowledge systems, recommendation systems, or large-scale information retrieval platforms.Strong technical expertise in large language models (LLMs), Retrieval-Augmented Generation (RAG), NLP, and distributed systems.Demonstrated ability to define long-term technical strategy while successfully executing complex cross-functional programs involving multiple engineering organizations.Preferred QualificationsDeep expertise in modern LLM architectures, agentic AI, retrieval systems, semantic search, vector databases, embedding models, knowledge graphs, and multi-stage retrieval and ranking systems.Strong engineering and R&D experience in LLM post-training, reinforcement learning for language models (RLHF, RLAIF), reward modeling, policy optimization, model alignment, grounding, hallucination reduction, factuality improvement, and production deployment of large-scale AI systems.Experience building large-scale knowledge generation, knowledge distillation, content understanding, and knowledge enrichment pipelines that continuously improve AI quality and freshness.Strong product vision with the ability to translate emerging AI technologies into impactful customer experiences across consumer products.Outstanding leadership, organizational, and communication skills with demonstrated success influencing senior executives and driving alignment across multiple organizations.Passion for building inclusive, high-performing engineering teams and fostering a culture of technical excellence, innovation, and continuous learning.Pay & BenefitsAt Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $254,400 and $381,600, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple BenefitsNote: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.Pay & BenefitsAt Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $267,800 and $401,700, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple BenefitsNote: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.EEO StatementApple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicantEEO StatementApple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicantAccessibilityAt Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.Learn about accessibility in Apple’s workplaceLearn about reasonable accommodations for job applicantsAccessibilityAt Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.Learn about accessibility in Apple’s workplaceLearn about reasonable accommodations for job applicantsApplication DeadlineApple accepts applications to this posting on an ongoing basis.Application DeadlineApple accepts applications to this posting on an ongoing basis.