General Manager(Hotel) - Marriott Kansas City Country Club Plaza

The General Manager serves as a polished, well-spoken, and highly regarded ambassador for the hotel, bringing a clear vision and strong leadership to the property. This role is responsible for all aspects of hotel operations, including providing support, supervision, and guidance to the management team and front-line associates. The General Manager ensures that financial performance is optimized, service and product quality standards are maintained, and the hotel operates in full compliance with state, federal, and local regulations, as well as company and brand standards. This leader establishes priorities and drives key operational initiatives, including sales planning, budget development, and execution of physical property improvement projects. Through hands-on leadership, the General Manager maximizes revenue, controls expenses, and serves as the central point of communication among guests, clients, associates, ownership, corporate representatives, brand representatives, and key vendors. Education and Experience: At least six years of progressive experience in a hotel or related field; or a four-year college degree and at least four to five years of related experience; or a two-year college degree and at least five to six years of related experience. Proficiency in Windows operating systems, company-approved spreadsheets, and word processing applications. Valid driver’s license for the applicable state. Ability to communicate information and ideas clearly. Ability to evaluate and select among alternative courses of action quickly and accurately. Ability to work well in stressful, high-pressure situations while maintaining composure and objectivity. Strong problem-solving skills, including the ability to anticipate, prevent, identify, and resolve workplace issues. Ability to assimilate complex information and data from multiple sources and adjust plans to meet specific needs or constraints. Effective listening skills, with the ability to understand, clarify, and resolve concerns raised by co-workers and guests. Ability to work with and understand financial information, data, and basic arithmetic functions. Key Responsibilities: Guest Service and Associate Engagement Approach all interactions with guests and associates in an attentive, friendly, courteous, and service-oriented manner. Ensure associates are consistently attentive, friendly, courteous, and efficient in their interactions with guests, managers, and fellow employees. Be present in public areas during peak times to greet guests and provide assistance as needed. Help create a positive, team-oriented environment focused on guest satisfaction, employee development, and motivation. Maintain a professional working relationship and promote open communication with managers, employees, and other departments. Ensure all employees receive fair and equitable treatment in accordance with Aimbridge Hospitality standard operating procedures. Operational Leadership and Compliance: Maintain regular attendance in compliance with Aimbridge Hospitality standards, with scheduling based on the needs of the hotel. Maintain high standards of personal appearance and grooming, including compliance with the Aimbridge Hospitality dress code and brand name-tag standards. Comply with, and ensure adherence to, Aimbridge Hospitality standards and regulations to support safe and efficient hotel operations. Comply with applicable certification requirements, including Food Handler, Alcohol Awareness, CPR, and First Aid certifications. Participate in required Manager on Duty coverage as scheduled. Tour operating departments daily and make adjustments as needed through department heads. Conduct weekly staff meetings, including training sessions led by managers or the General Manager, using Aimbridge Hospitality’s steps to effective training. Review previous and upcoming sales and operations efforts during weekly meetings. Adhere to all Aimbridge Hospitality policies and procedures and train new managers to ensure compliance. Ensure training on service standards is taking place in each department using Aimbridge Hospitality’s steps to effective training. Complete required corporate training modules and become certified to train others as required. Ensure all scheduled meetings take place on property. Sales and Revenue Leadership: Partner with the Director of Sales to conduct a daily ABR meeting focused on prospecting activity, existing account calls, and potential business results. Play a pivotal role in hotel sales efforts, including calling on top accounts, meeting clients, hosting luncheons and receptions, and meeting regularly with on-site contacts. Meet all sales clients on property, including meeting contacts and potential clients touring the hotel, to support the sales effort. Meet all financial review dates and complete corporate-directed programs in a timely manner. Hold a monthly financial review with department managers and available supervisors. Ensure department heads maintain budgeted productivity levels and follow Aimbridge Hospitality’s standard checkbook accounting procedures. Oversee and assist with the company budget process as required. Ensure complete daily processing of invoices through the accounts payable process. Ensure all required information for financial documents is submitted to the Corporate Office monthly in accordance with the monthly accounting calendar. Forecast the hotel’s monthly financial position by estimating revenues and line-by-line expenses. Analyze previous and projected data to prepare an accurate reforecast. Conduct bi-monthly credit meetings and take an active role in hotel credit and collection policies. Property Maintenance and Safety: Inspect guest rooms regularly, at least weekly, with the Housekeeping Manager and Property Engineer. Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers. Maintain procedures for handling the hotel safe, with particular attention to security, and initiate a monthly safe audit. Talent Management and Development: Develop managers for future advancement through competency training and corporate-sponsored training programs. Maintain direct contact with management trainees and monitor their development. Prepare for and conduct all management interviews, following Aimbridge Hospitality hiring procedures. Ensure managers comply with established standards for interviewing and hiring departmental staff. Interview all final candidates for vacant hotel positions before any offer is extended. Complete department manager performance appraisals in accordance with Aimbridge Hospitality standard operating procedures. Ensure managers administer performance appraisals for their staff in compliance with company standards. Motivate, coach, counsel, and discipline management personnel according to Aimbridge Hospitality standard operating procedures. Ensure managers comply with company standards when administering counseling and disciplinary steps. #J-18808-Ljbffr Aimbridge Hospitality