General Manager

THE LONGBOARD [SULLIVAN’S ISLAND] - GENERAL MANAGER [Full Time Qualification Required. Terms and Conditions Apply] PERKS Group Health Insurance - 50/50 Employee/Employer Contribution Access to Group Plan(s) including health, dental, vision, life AD&D Paid Time Off / Unpaid time off / Paid Sick Days Dining discounts at home establishments & cross company locations. THE ATMOSPHERE The Longboard Sullivan’s Island is the second iteration of our celebrated coastal dining concept, first launched in 2015 on St. John, USVI. Echoing the island vibes of our flagship, the Sullivan’s Island location offers refined, seafood-forward fare alongside a vibrant bar program featuring Caribbean-inspired craft cocktails. Our setting blends laid-back Lowcountry charm with spirited Caribbean energy to create a relaxed, yet elevated dining experience. Our restaurants are more than places to eat— they’re destinations to experience. We bring the vibes, the views, and the hospitality to match. With locations across the U.S. Virgin Islands and beyond, we’re all about blending world-class service with the soul of the Caribbean. THE IDEAL MATCH The ideal candidate is a practiced problem solver, maintains a calm demeanor under pressure, persists in getting the job done, and enjoys coaching and working alongside a large team to improve performance and increase retention. The General Manager oversees and coordinates the planning, organization, training, and leadership necessary to achieve objectives in sales, costs, profitability, and service. This person provides support and commitment to the team regarding strategy, policies, service, staff, and guests. The GM must be a motivated and confident industry professional with the ability to manage and inspire staff, have a solid understanding of restaurant operations, and have the ability to bring creative solutions to the table. This individual will maintain an exciting and progressive environment through food, drink, and service. Our core value of genuine hospitality starts with our employees, and we are seeking a dedicated, enthusiastic, and ambitious leader to help guide our team. BALANCED HOSPITALITY The Longboard Sullivans Island brings a fresh, vibrant take on coastal Caribbean dining—where tropical, casual vibes meet elevated experiences. Our restaurants are destinations that blend music, sunshine, island flavors, and top‑tier hospitality into unforgettable moments. We’re laid‑back but dialed‑in. Professional but never stuffy. Every guest is welcomed like family—and we take that seriously. KEY ACCOUNTABILITIES Oversee and manage all areas of the restaurant and make final decisions on matters of importance. Drive the financial performance of the property through careful management of expenses and methods to increase profitability. Recognize the power of being present and engaged with guests and staff at all times. Focus on connecting with new guests, while strengthening existing relationships. Ensure positive guest service in all areas. Promptly investigate and resolve complaints concerning service and food quality, taking any and all appropriate actions to turn dissatisfied guests into regulars. Become the face of the restaurant; guests should recognize and count on you. Maintain an accurate plan of restaurant staffing needs. Interview and hire candidates. Ability to determine the applicability of experience and qualifications of job applicants. Plan, implement, and oversee employee discipline, training, development, and termination. Provide direction to employees regarding operational and procedural issues. Develop employees by providing ongoing feedback, establishing performance expectations, and conducting performance reviews. Promote growth within the staff through leadership and positive energy. Help and inspire each employee to reach their greatest potential. Demonstrate integrity in all areas, both personal and professional. Instill trust and dependability amongst the staff, always working with a team mindset and from a place of respect. Maintain a favorable working relationship with all company employees to foster and promote a harmonious working environment that is conducive to high employee morale, productivity, and effectiveness. Lead by example and set the standards for service by maintaining discipline and structure Constantly promote teamwork amongst the staff and management by displaying creativity, trust, dependability, and respect Manage shifts including daily decision making, scheduling, product quality, and cleanliness. Share in creation, passion, and drive to provide excellence in service. Ensure that all financial and personnel/payroll administrative duties are completed accurately, on time, and in accordance with company policies and procedures. Ensure proper safety procedures are in place to provide a safe working and guest environment and to reduce the risk of injury and accidents. Report employee or guest accidents promptly. Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards, health department regulations, and all federal/state/local laws. Always follow and enforce company policies and procedures. Ensure consistent, high quality of service and food preparation. Adhere to company standards to increase sales and minimize costs. Keep Ballast Hospitality promptly and fully informed of all issues and take prompt direct action where necessary. Complete job responsibilities and performance objectives in a timely and efficient manner in accordance with the restaurant’s standards. Perform other duties and responsibilities as required or requested. ROLE REQUIREMENTS Self-disciplined, takes initiative, proven leadership ability, and outgoing nature. Exceptional communication skills. Minimum 3 years of experience in a supervisory position for a full-service, high volume dining restaurant. Ability to work flexible hours, including nights, weekends and holidays as needed. OUR DNA At our core, we live by values that shape every interaction, decision, and experience. We offer competitive pay and a culture that values growth. From day one, we’re committed to your personal and professional development through hands‑on experience, ongoing training, and clear opportunities to advance. At Ballast Hospitality, when you grow, we grow. Integrity is everything. Without it, nothing else matters. We lead with honesty, accountability, and trust. Always doing the right thing, even when no one’s watching. We invest in growth . Continuous training and development aren’t extras; they’re essential to our shared success. We see ongoing learning and development as an investment, not just in our team, but in our future. Creativity drives innovation. Innovation starts with imagination. We embrace fresh ideas and bold thinking to stay ahead and stand out. Happy teams serve better. A happy, supported, and professional team creates the kind of guest experience that sets us apart and empowers us to deliver exceptional experiences. We deliver legendary service. The kind of personalized care that turns moments into memories, experiences guests can’t forget, and rave about long after they leave. Work hard, stay sharp, and have fun. We bring passion and professionalism to everything we do while keeping it light, positive, and full of energy. Excellence and enjoyment go hand‑in‑hand. EQUAL OPPORTUNITY EMPLOYER | COME AS YOU ARE At The Longboard Sullivan’s Island, we believe great hospitality starts with great people, and that means all people. We don’t care what you look like, where you’re from, who you love, or how you identify. If you have good energy and a passion for making people feel welcome, you’ve got a spot on our team. No judgment. No discrimination. Just good vibes and equal opportunity for all. READY TO SET THE VIBE? If you’re a passionate hospitality-driven leader with a creative eye and ready to help shape the experience at one of Sullivan Island’s most exciting destinations— this is your moment. Join Ballast Hospitality in creating standout dining experiences that celebrate sunshine, culture, and connection—one guest at a time. We look forward to meeting you! #J-18808-Ljbffr