Chief Guest Experience & AI Operations
Cloud9
Cloud9 in Chicago is hiring a Head of Guest Ops to own the guest experience and build an AI-native operation that scales across multiple luxury units. You will define the five-star response standard, create the necessary SLAs, escalation paths, and QA metrics, and wire them into live dashboards. This role requires leadership to hire and coach a team that upholds high service standards. You will build an AI stack with LLMs, a knowledge base, automated responses, triage, and alerts, owning what #J-18808-Ljbffr Cloud9
Vacancy posted 1 day ago
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