Sr. Analyst, Customer Services BI

Aufgaben About Us Mercedes-Benz USA is responsible for the sales, marketing, and service of all Mercedes-Benz and Maybach products in the United States. In our people, you will find tremendous commitment to our corporate values. Our products and employees reflect this dedication. We are looking for diverse top‑notch individuals to join the Mercedes‑Benz Team and uphold these hallmarks. Job Overview Assist in the development and implementation of ad hoc operational reports/queries as required by business partners, ensuring that all data is valid and accurately displayed. Assist in the design and maintenance of reporting processes based on performance and production statistics (current/actual and historical). Support business partners in the development and maintenance of applicable system tables to ensure accuracy and consistency. Responsibilities Provide data and analytical support to Customer Service Departments by assisting in the preparation of standardized reports and ad hoc analyses. Analyze Key Performance Data to identify trends and communicate findings to management. Identify discrepancies, gaps in measures making recommendations for adjustments as needed. Develop and monitor KPIs that help drive revenue. Research and analyze current Customer Service BI department reporting practices to streamline/eliminate manual reporting through the creation of automated processes and recommend improvements to DM and Supervisors. Collaborate with IT (Data Warehouse Group) to assist in the development of the data warehouse (houses all information on parts/service objectives, sales, etc.) for reporting and streamline the reporting through reporting systems (Cognos, ADW, Power BI, Tableau, etc.). Review and provide trend analyses for annual target setting process. Support various business partners, including program managers who develop initiatives and technology used at dealerships in the service drive. Assist in identifying opportunities for acquiring data. Qualifikationen Qualifications Education: Minimum 3 years’ relevant experience; Bachelor's degree (accredited school) in a quantitative field such as business, finance, statistics, or mathematics. Preferred Experience Automotive Industry (after-sales and/or parts are a plus) Business Intelligence Data Analytics Market Research Statistics Additional Information Must be analytical, detailed oriented, well organized. Further, the incumbent must have the ability to assist in developing and facilitating project plans with various departments, which includes being able to communicate effectively. Excellent MS Office applications including spreadsheet and presentation software which could include complex market analysis. Working knowledge of relational databases and SQL preferred. Experience in Power BI, Alteryx and Tableau is a plus. Must be able to work flexible hours/work schedule. Travel domestically and internationally. Work weekends and holidays when required. EEO Statement Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law. #J-18808-Ljbffr