Personal Injury Intake Coordinator

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Company parties
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Yerushalmi Law Firm – Beverly Hills, CA

Yerushalmi Law Firm is seeking an experienced and highly organized Intake Coordinator to lead our Intake Department. This full-time position plays a critical leadership role in managing the intake process, overseeing a team of 4–8 intake specialists, and ensuring the successful onboarding of new clients. If you're a team-oriented leader with excellent communication skills and the ability to drive results, we want to hear from you.

Responsibilities:

• Lead and supervise the intake department, providing daily guidance and support to a team of 4–8 intake specialists.

• Oversee and validate follow-ups on pending inquiries to ensure every potential lead is handled properly and timely.

• Conduct regular check-ins and huddles to strategize with your team, review call succession, and align on departmental goals.

• Monitor and track performance metrics , including first-call close rates, and implement strategies to improve conversion.

• Review and approve incoming cases , helping the team determine which cases should be signed and which should be referred out.

• Ensure compliance by planning and scheduling breaks and lunches based on business needs.

• Assign signed cases to case managers in a timely and organized manner to ensure seamless handoff.

• Act as the first point of escalation for intake-related concerns, providing solutions and direction as needed.

• Participate in training and mentoring new intake staff.

Qualifications:

• 2+ years of experience in an intake or customer service leadership role, preferably in a legal or medical setting.

• Strong organizational skills and attention to detail.

• Proven ability to manage a team and drive performance metrics.

• Excellent communication and interpersonal skills.

• Bilingual (English/Spanish) .

• Proficiency with CRM systems; experience with Filevine and Lead Docket is a plus.

Schedule:

• Monday – Friday

• 8:30 AM – 5:30 PM

• In-office, full-time

Compensation:

• $25- $30 hourly rate

• Opportunities for growth and advancement

Benefits:

• Health, dental, and vision insurance

• Paid holidays

• PTO

• Sick time

• 401(k) plan

• Bonus structure based on performance

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