Volunteer Coordinator

Job Description

Job Description

Lenox Hill Neighborhood House, widely recognized as one of New York’s premier human services providers, is a settlement house founded in 1894 that provides an extensive array of effective and integrated services—social, educational, health, housing, mental health, nutritional and fitness—which significantly improve the lives of 16,000 people in need each year, ages 3 to 103, on the East Side of Manhattan. Our clients include older adults, unhoused and formerly unhoused adults, children and families, disabled persons, adult learners and more. For more information on Lenox Hill Neighborhood House, please visit lenoxhill.org and check us out on Facebook or Instagram.

The Volunteer Program at Lenox Hill Neighborhood House works with a wide range of individuals, schools, nonprofit partners and corporate groups to provide volunteers that support program operations throughout the organization.

Reporting to the Volunteer Director, the Volunteer Coordinator will support volunteer program operations across the organization by working to increase the number of volunteers, facilitating the retention of volunteers, expanding the scope and reach of the organization’s volunteer opportunities and enhancing the volunteer program’s operational procedures.

Responsibilities include, but are not limited to, the following:

• Assist with the recruitment, training, placement and supervision of volunteers across the organization
• Work with staff to identify new volunteer opportunities within their respective programs
• Proactively intervene to facilitate resolutions if performance issues of volunteers arise
• Provide direct supervision and support to Food Services volunteers during daily meal service at our Older Adult Center
• Schedule volunteers to ensure adequate coverage in various program areas
• Maintain accurate volunteer data through the use of Salesforce
• Assist with the planning, coordination and management of large-scale volunteer and community events
• Represent the organization at external volunteer recruitment events
• Complete all other responsibilities as assigned

Qualifications:

• Bachelor’s degree with a minimum of two years of experience in volunteer coordination and management
• Demonstrated ability to effectively assess prospective volunteers and match them with opportunities that align with both their interests and the needs of diverse programs
• Excellent organizational skills and strong attention to detail
• Ability to work both independently and collaboratively within a team environment
• Strong interpersonal and communication skills
• Experience using Salesforce or a similar Customer Relationship Management (CRM) platform

Occasional evening and weekend responsibilities will be required due to the nature of the role and the breadth and depth of our programming and events.

Salary range: $70,000 - $70,000 annually

What we Offer:

• Comprehensive health insurance choices for staff and their families
• Extensive paid time off – 25 days’ vacation; 12 holidays; and sick time
• Matching contributions to Retirement Plan
• Paid parental leave policy for all staff
• Professional Development Opportunities – certifications and licenses, conferences, trainings, lectures and more
• Free Life Insurance – 3x annual salary
• Pre-tax Flexible Spending Accounts for Medical, Dependent Care and Parking/Mass Transit
• Supplemental Insurance Coverage (Accident, Hospital and Critical Illness)
• Staff events and parties including Film and Dinner nights, bowling parties, baseball games, food trucks, holiday parties, parties on our Green Roof, chocolate event for Valentine’s Day and ice cream socials, and much more.
• Staff use of State-of-the Art Fitness Center, Gym and Swimming Pool
• Staff group fitness classes, swimming lessons and lap swim for staff
• PSLF (Public Service Loan Forgiveness) Eligible Employer

All individuals, as a condition for employment by Lenox Hill Neighborhood House, are required to undergo a pre-employment background check. Certain positions require more extensive background checks to comply with applicable laws.

At Lenox Hill Neighborhood House we value respect, diversity and integrity. We are an equal opportunity employer. Lenox Hill Neighborhood House prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status or any other characteristic protected by law. Lenox Hill Neighborhood House conforms to the spirit as well as to the letter of all applicable laws and regulations. The policy of equal employment opportunity (EEO) and anti-discrimination applies to all aspects of the relationship between Lenox Hill Neighborhood House and its colleagues.