Associate Application Solutions Engineer

Job title: Associate Application Solutions Engineer
Reports to: Technical Architect, Cloud Services
Department: TRG
Location: Remote
Grade: 15

About Priority:


Priority Technology Holdings, Inc. is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter.

We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.

At Priority, we're driven by results. We expect our people to be known for results - bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive.

About the Role:

We are looking for a skilled Associate Application Solutions Engineer to join our Application Solutions team to support our rapid growth. As part of a dynamic global team, you will play a crucial role in providing and maintaining our technology infrastructure to cater to the evolving demands of the business. As an Associate Application Solutions Engineer, you will be responsible for owning the resolution of product issues throughout their entire life cycle and effectively communicating with various stakeholders. Your focus will be on maintaining process adherence and delivering high-quality output. Success in this role requires exceptional teamwork skills and self-motivation, allowing you to carry out your duties with minimal supervision. This position is full-time and offers the flexibility of being fully remote.

Responsibilities:

• Work in production support shifts and off hour production emergencies.
• Monitoring the production environment and ensuring smooth functioning.
• Develop complex queries for analysis, monitoring and report generation.
• Analyze and identify root cause and resolve technical problems by understanding business operations, product features, and technical solutions.
• Automate scheduled production processes.
• Test and control the changes applied to test and production environments.
• Document all processes, as appropriate.
• Perform level of effort estimates for assigned tasks and change orders.
• Work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
• This role will require evening support and holiday time, but employees are made aware of their schedule weeks in advance.

What Success Looks Like:

Success in an Associate Application Solutions Engineer role typically means demonstrating both technical proficiency and collaborative problem-solving within a customer or internal solutions context.

• Quickly gains proficiency in the company's applications, systems architecture, and integration frameworks.

• Demonstrates the ability to configure, test, and deploy application solutions accurately and efficiently.

• Contributes to successful implementation of application solutions that meet client or business requirements.

• Ensures solutions are delivered with minimal defects and within agreed timelines.

• Partners effectively with senior engineers, product managers, and business stakeholders to understand requirements.

• Participates actively in code reviews, stand-ups, and team retrospectives.

Candidate Requirements:

Required:

• Minimum of Associate's degree (A.A.) or equivalent from two-year College or technical school; or six months to one-year related experience; or equivalent combination of education and experience.
• Experience with utilizing REST APIs
• Proven experience with setting and achieving challenging goals
• Previous examples of demonstrating persistence and overcoming obstacles as well as taking calculated risks to accomplish goals

Preferred:

• Ability to balance team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
• Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Basic understanding of MySQL/SQL Server/Oracle database programming/administration. Strong desire to grow his/her career in the technology space.

Work Environment & Culture:

We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution. We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie.

Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you'll be part of a company that empowers you to perform at your best and be known for results.

Compensation and Benefits:

Compensation range: $60,000-$65,000
We invest in the whole employee - personally and professionally. Our benefits package is designed to support your well-being, growth, and success - both inside and outside of work.

Financial Wellness

• Bonus programs
• 401(k) match
• Employee Stock Purchase Program (ESPP)
• HSA and FSA options
• Financial wellness resources and employee discount programs

Health & Well-being

• Medical, dental, and vision coverage
• Mental health support for employees and dependents through Lyra Health
• Family planning and women's health benefits through Carrot
• Gym membership reimbursement and virtual wellness programs (including yoga)

Time Off

• 3 weeks PTO to start, with unlimited PTO after year one

Growth & Development

• Education expense reimbursement
• Leadership development programs
• Certified Payments Professional (CPP) certification support

We believe great performance starts with feeling supported - and we've built our benefits with that in mind.

Traditional Physical Requirements:

• Requires prolonged sitting, standing, bending, stooping and stretching.
• Requires the ability to lift 10 pounds.
• Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).

Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.