Community Impact Manager

Job Description

Job Description

The Community Impact Manager is responsible for designing, leading, and sustaining the organization’s community engagement and impact strategy to advance financial wellness, strengthen shared purpose, and create measurable outcomes for the community, members, employees, and the organization. Change Activator: Deep understanding of the financial health indicators – spend, save, borrow, plan. Activates behavior change in others. Advocate: Champions programs and policies that encourage financial health and community reinvestment. Generates interest and awareness around financial wellness and strategic partnerships. Trusted Advisor: Builds and maintains trusted relationships; drives for win-win outcomes. Data Analyzer: Uses data to provide insights and to inform policy and behavioral change.

Key Responsibilities

• Lead, support and grow our community programs. (Programs include, but are not limited to: Student Operated Credit Union, Financial Education Programs for Hawaii’s Schools, Certified Financial Counseling, Community and Partner Programs; including vulnerable, at-risk and inexperienced communities, Life Matters Collective, Kokua Community, Employee Programs, Banzai / It’s A Money Thing)
• Contribute to and implement a community impact strategy aligned with organizational goals, member needs, access priorities, and financial wellness objectives.
• Establish and foster long-term, trust based relationships with community organizations, leaders and coalitions to develop win-win outcomes and shared purpose.
• Lead, coordinate, and build participation for large scale, employee and member volunteerism tied to financial wellness, community impact, and organizational purpose.
• Build and manage a centralized strategy with touchpoints to foster clear and effective communication around community engagement activities.
• Create, organize, and conduct presentations, workshops and other informational sessions using multiple in-person and digital platforms to increase financial wellness knowledge of members, employees and community partners.
• Articulate and decision vendor agreements to protect HawaiiUSA’s interests and ensure vendor management compliance.
• Maximize vendor agreements to incorporate efficiencies and utilization of services.
• Stay connected with key stakeholders and proactively seek feedback. Use data to articulate and advocate for services, programs, and policy changes.
• Monitor program outcomes and use data to inform program revisions to increase effectiveness.
• Actively participate in projects, boards, coalitions, service committees, and other teams as a representative and advocate for financial health.
• Closely monitor societal and economic conditions that impact financial health. Advise HawaiiUSA leadership and propose solutions.
• Create for review effective communication pieces, including press releases, social media postings, news articles, and intranet communication while adhering to marketing and policy guidelines.
• Create, train, and manage cross-functional teams to support community events and volunteers
• Lead, coach, and develop Impact team members.
• Other duties as assigned.

Qualifications & Experience

• Six-eight years of proven experience in community program management, impact management, or partnership development.
• Proven budget management experience.
• Demonstrated ability to build trust based relationships with internal and external stakeholders.
• Proven ability to work collaboratively across businesses and with a wide range of stakeholders.
• Skilled in evaluating and partnering with premier external providers.
• Demonstrated success with financial wellness, community development, economic recovery, or case management work.
• Proven ability defining metrics and measuring program outcomes.
• Bachelor’s degree in a relevant field, or equivalent work experience.

Preferred Qualifications & Experience

• Three (3) years leading a team preferred.
• Certified Financial Counselor preferred (or willing to obtain within the first 12 months of employment).
• Demonstrated ability to deliver fit for purpose content and apply experiential learning techniques preferred.

Skills

• Financial Wellness
• Microsoft Office 365 applications
• Project Management
• Attention to Detail
• Business Acumen
• Continuous Learning
• Credit Union Advocacy
• Facilitation
• Networking
• Change Management
• Canva

Working Conditions & Minimum Physical Requirements

• Community events, facilitation, and presentations regularly.
• On-site engagement with internal or external stakeholders.
• Sitting for prolonged periods at a desk working on a computer.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
• Talking on the phone, computer, and person to person or in meetings frequently.
• Traveling to various on-site and off-site locations in a personal vehicle.
• Valid driver’s license and owns vehicle.
• Able to travel to neighbor islands or out of state as needed
• Lifting, pulling, pushing, loading, and unloading, and carrying up to 25 pounds on a regular basis.
• Able to work flexible hours as needed, weekend and evening work.
• We'll make reasonable accommodations for qualified applicants and employees with disabilities.

Benefits and Pay

The expected pay range for the Community Impact Manager is $94,000.10 - $99,999.90 per year.

This range reflects the compensation we reasonably expect to offer for this role based on typical qualifications and market data. Offered pay may vary depending on the candidate’s experience, skills, and other relevant factors.

We cover 100% of employees single medical, drug, vision, and dental monthly health insurance premiums. Employees also love receiving paid volunteer time, our pay it forward program, and matching their charitable donations up to $250 per year per employee. Tuition assistance for higher education is another special way we invest in our workforce. Benefits include, Paid Time Off and 11 Paid Holidays, 401(k) and 3% Employer Contribution, Health insurance, Paid time off, Vision insurance, Dental insurance, Prescription drug insurance, Tuition reimbursement, Life insurance, Flexible spending account, Disability insurance, Health savings account, Opportunities for advancement, Employee assistance program, Referral program, Retirement plan, Employee discount, Paid training, Professional development assistance, AD&D insurance, Volunteer time off, Credit union membership, Paid orientation, and more.

About Company

HawaiiUSA Federal Credit Union is a local, not-for-profit, federally insured financial cooperative, owned and operated by our members since 1936. We are dedicated to helping members achieve their financial goals and our employees reach their career aspirations. We are committed to our community by extending ourselves through our time, efforts and resources. Our motto, Life Matters, means celebrating life’s experiences and creating fulfilling work opportunities, not just jobs.