Member Services Front Desk Associate
Alliance Performance
Job Description
Job Description
Description
Member Services Associate
Location: Fair Lawn
Entity: Alliance Performance
Reports To: Alliance Performance GM At Alliance Performance, we are proud to serve as Bergen County’s premier fitness and training destination. Located in Fair Lawn, NJ, our facility brings together elite-level coaching, group fitness, sports performance, and integrated recovery, all within a welcoming, high-energy community. From everyday adults to serious athletes, we help people across North Jersey train smarter, recover faster, and get better every day.
Summary of Responsibilities
What You’ll Do
- Create an Exceptional First Impression
Warmly welcome members and prospective clients as they walk through our doors. Provide top-tier customer service by answering questions, offering guidance, and ensuring every interaction reflects our commitment to excellence. - Manage Check-Ins & Daily Operations
Oversee member check-ins for scheduled sessions and walk-ins, ensuring accurate attendance tracking and a smooth daily flow of operations. - Support Member Management & Administration
Assist with registrations, cancellations, account updates, and general member management through our systems. Maintain organized and accurate records. - Maintain a Professional & Inviting Environment
Keep the front desk and common areas clean, organized, and welcoming. Ensure the space reflects the high standards of our training and recovery facility. - Assist with Membership Sales & Promotions
Support membership sales efforts, promotions, and community events. Help prospective members understand our services and guide them through sign-ups or upgrades with confidence and enthusiasm. - Communicate Clearly & Proactively
Keep members informed of schedule updates, events, and promotions via calls, texts, and emails. Ensure consistent and professional communication at all times.
Who You Are
- Friendly, outgoing, and highly personable
- Organized and detail-oriented
- Comfortable in a fast-paced fitness environment
- Strong communicator, both in person and digitally
- Passionate about health, fitness, and community
- Motivated to help grow and strengthen our member experience
Why Join Alliance Performance?
- At Alliance Performance, we believe true performance goes beyond training, it includes recovery, community, and culture. Our team plays a critical role in delivering that complete experience every single day.
- We offer a comprehensive benefits package for full-time team members, including:
- Medical
- Vision
- Dental
- 401(k) with 4% matching
- Life Insurance
- Short-Term & Long-Term Disability
- FSA & Dependent Care FSA
- Tickets at Work
Background Check Requirement: Employment is contingent upon the successful completion of a background check, which may include verification of employment history, education, criminal records, and other relevant information as permitted by law
Vacancy posted 20 days ago
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