ServiceNow Developer

Sr. ServiceNow Developer

CGI has an immediate need for an Sr. ServiceNow Developer to join our financial services team. This is an exciting opportunity to work in a fast-paced team environment supporting one of the largest leaders in the secondary mortgage industry. We take an innovative approach to supporting our clients, working side-by-side in an agile environment using emerging technologies. In search of a ServiceNow skilled developer to work on multiple strategic applications across the organization. The developer will own the development tasks of the solution based on integration of Service Now.

Your future duties and responsibilities:

• Develop applications using the ServiceNow platform.
• Align with the Architects/Technical Design Team on the project responsible for corresponding technical designs to ensure design is supported by the underlying vendor software.
• Deliverables are expected to meet high-quality standards.
• Be proficient in communication with various devices to collect configuration information.
• Work both independently and as a productive member of a project team.
• Work closely with key client stakeholders and senior technology leaders.

Responsibilities:

• Responsible for the technical specification and implementation of the ServiceNow integration.
• Provide expertise on all technical questions related to development on ServiceNow.
• Develops the technical solutions, implements them, and performs the component integration tests.
• Understand the business needs and the needs to standardize processes, and build this into the design.
• Understand the large scale thinking and approach needed for success of the project.
• Expertise level understanding of ServiceNow required.
• Expertise level programming skills.
• Expertise level of AWS skills.

Required qualifications to be successful in this role:

• 8+ years of relevant experience.
• Ideal candidate must be self-motivated with a proven track record in ITSM technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. Candidate must be organized and analytical, adept at working in a team environment, able to implement on time to a project schedule, and able to handle multiple priorities in a fast-moving environment.
• Advanced experience with ServiceNow implementations.
• Current ServiceNow Developer certification.
• Experience with other ITSM software.
• System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, REST/SOAP, JavaScript.
• Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks.
• Strong communication, presentation, and writing skills.
• Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members.
• Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management or other ITSM application.
• Experience with extending the ServiceNow schema to custom applications.
• Exposure to ServiceNow platform capabilities and tools like Discovery and Orchestration and other applications like ServiceWatch, GRC etc.
• Understands technical and functional design requirements related to ServiceNow.
• Create and manage scripts and workflow.
• Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell.
• Experience with relational databases (e.g. MySQL, Oracle).
• A fundamental understanding of ITSM, ITIL or CMDB.
• Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system.
• Experience with ServiceNow client and server-side Javascript and the ServiceNow APIs.
• Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications.
• Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly.
• Custom UI Changes with usage of Web Technologies such as DOM, HTML changes.
• Experience with ServiceNow's ServiceWatch and/or Discovery tools.

Educational requirement: B.S.