MASTER SCHEDULER

Job Description

Job Description

SSW Advanced Technologies, LLC is a growing multinational supplier to the global appliance OEMs. With more than 70 years of expertise and innovation, we design and sell components and systems to the residential appliance industry (refrigeration, cooking, laundry), commercial refrigeration, HVAC, retail display and home/office organizational markets. More information is available on our website

The Onsite Master Scheduler will be responsible for coordinating and expedite the flow of work and materials within or between departments of an establishment according to production schedule.

Key Responsibilities:

1. Responsible for the daily contacts with a select group of customers with regards to order entry, service and invoicing.
2. Receives orders, interprets, and confirms pricing as orders are received.
3. Confirms supply is adequate to meet demand by working closely with Production and Shipping.
4. Completes necessary order entry into the computer system.
5. Provides acknowledgements to customer orders and reviews with customers any variance from customers plans that must be discussed at the time of acknowledgement.
6. Involves and escalates concerns about customer service issues to Supply Chain Manager for review with sales team.
7. Establishes timelines for new product development assuring product launches on time per customers need and communicates progress to customer on new product launches.
8. Must be able to build strong customer relationships through service, responsiveness to requests, strong positive attitude, organization of customer needs, follow-up, and customer orientation.
9. Manage all assigned customer correspondence related to product shipments, development, acknowledgments, and customer release planning sheets, and invoicing.
10. Review documents, such as production schedules, work orders, or staffing tables, to determine personnel or materials requirements or material priorities.
11. Arrange for delivery, assembly, or distribution of supplies or parts to expedite flow of materials and meet production schedules.
12. Compile information, such as production rates and progress, materials inventories, materials used, or customer information, so that status reports can be completed.
13. Maintains price lists with the Avante system to assure accuracy or invoicing and match to customer purchase orders.
14. Provide documentation and information to account for delays, difficulties, or changes to cost estimates.
15. Completes various performance reports as instructed by Supply Chain Manager.
16. Notifies management and staff of issues delay progress in this area.
17. Involvement in basic administrative duties within the front office area to support each office employee.
18. Provide back up to Inventory Control, Purchasing, Finance, and Phones as needed.
19. Confer with department supervisors or other personnel to assess progress and discuss needed changes.
20. Assure customer service and satisfaction by meeting due dates every time.
21. Work diligently with Production, Materials, Shipping, Quality (as applicable), to raise alarm for orders past due.

Position Supervised or Directed:

Reports to Supply Chain Manager.

Qualifications, Experience requirements:

• Bachelors degree in a related field preferred.
• At least five years of related experience preferred..
• Professional certification by the American Production and Inventory Control Society (APICS) preferred.
• Manufacturing: 3 years (Preferred)
• Production Scheduling: 3 years (Preferred)
• Computer skills with Excel, Word, E-mail, Outlook. Excel at a working knowledge of formula usage is a requirement.

General Requirements:

• Able to travel to other divisions when required.
• Availability to go to the office from Monday to Friday.
• Detailed and hands-on oriented.

Work Conditions:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Office and manufacturing plant environment.

Equipment Use:

• Office machinery
• Computer
• Telephone

Commitment to Core Values:

• Honesty
• Integrity
• Caring for People
• Customer Focus
• Teamwork
• Communication
• Improvement