Registered Nurse - Electronic Health Liaison

Registered Nurse - Electronic Health Liaison

Grand Itasca is a non-profit organization with a clear vision of being the leader in transforming rural health care by achieving the highest levels of quality, access, and value. Our strength stems from teamwork and collaboration among a talented and diverse group of professionals. With over 700 employees in hundreds of different roles, Grand Itasca can offer a variety of career opportunities.

About the Position

• Position: Registered Nurse - Electronic Health Liaison
• Employment Type: 1.0 FTE (80 hours per pay period)
• Work Schedule: Days, Hybrid
• Department: Grand Itasca Clinic
• Internal Posting Through: 10/1/2026

*Your home office must meet Safety, Privacy, and Internet Speed requirements set forth by Grand Itasca Clinic & Hospital to be eligible for this position.

Job Summary:

This role is a Registered Nurse that directly supports primary care providers in Electronic Health Record (e.g. MyChart) message management. The RN will work under the supervision of the Clinic Nursing Leadership team with close collaboration with the clinic medical director and primary care department physician leadership to optimize EHR message management through the electronic health record (EHR) system to support the ever-growing population of patients who rely on EHR messaging to access health care. The RN is the first line of contact to patients in response to EHR messages. The role is to respond to all EHR messages by offering clinical guidance, triage to higher level of care, and patient education prior to heightening to provider level, if indicated. This role will also be able to offer development in optimizing patient communication through electronic platforms through patient education on best use of EHR messaging, phone call, virtual visits, and face-to-face visits.

Job Duties:

1. Utilizes the nursing processes to provide holistic, compassionate, safe, high quality, and population-based care.
2. Serves as an advocate and resource to patients who seek care via EHR messaging.
3. Reviews all in-basket messages for all primary care providers daily (whether providers are in clinic or off) to "mature" each message before routing to provider or covering provider, when indicated.
4. Turn EHR messages into triage encounters when indicated as part of "maturing" the encounter.
5. Meet up to weekly for with clinic medical director or designated physician "advisor" for education on case review and to share insight on effective management of in-baskets.
6. Collaborates with Behavioral Health Clinician to coordinate behavioral and mental health patients who frequently utilize EHR messaging to drive care management.
7. Collaborates with clinic care coordination team to develop plans to best assist patients with high EHR messaging utilization.
8. Provide patient education and care coordination on best ways to seek care through supported messaging platforms.
9. Provides evidence-based education to patients/families related to clinical care.
10. Makes follow up patient phone calls to ensure patient feels confident in their care direction, stimulated from EHR message inquiries.
11. Assists to coordinate follow-up appointments with primary or specialty care.
12. Knows the key staff available to help patients with financial and emotional support; arranges for patients to meet with these resource people if needed.
13. Serve as a contact for patients, providers, and other customers.
14. Other duties as assigned.

If you have the following qualifications, we would love to talk to you!

1. Currently registered with the Minnesota Board of Nursing.
2. Bachelor's degree preferred.
3. Current BLS certification or obtain within 2 months.
4. Demonstrates clinical competence in providing direct patient care, patient and family education, and assisting the provider in the coordination of patient care.
5. At least one year experience triaging of patients by using clinical judgement within the RN scope required.
6. Three years of experience working in the ambulatory interface of Epic EHR and care coordination in the health care environments preferred.
7. Motivational Interviewing experience preferred.
8. Skill in coordinating care needs.
9. Must meet additional requirements to work hybrid-remote.
10. Perform other related duties as required.

Grand Itasca Clinic & Hospital offers a generous benefits package including medical, dental, vision, life insurance, short- and long-term disability, PTO, a short-term disability bank, retirement, tuition reimbursement, early access to earned wages and more. Employees also have access to voluntary insurance options, and resources to support their financial and personal well-being.

The posted compensation range corresponds to the minimum and maximum pay rates outlined in your union agreement for the respective job classifications at the time of job posting. An individual's pay rate within this range may be influenced educational background, and qualifying experience as specified in the contract. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status