PRINTER REPAIR TECHNICIAN

Printer Repair Technician 

Hours: Monday – Thursday 7am – 5:30pm

Pay: $17-19/hr depending on experience

Position Summary

The Printer Repair Technician has a strong technical background in printer maintenance and repair, excellent problem-solving abilities, and a commitment to providing exceptional customer service. The technician will be responsible for diagnosing and repairing various types of printers, both in-house and on-site, ensuring minimal downtime for its customers.

All work must be conducted in accordance with the requirements of Close the Loop’s management system and documented procedures which includes responsibility for maintaining product quality standards.

Exemption Status: Hourly

Reports To: Operations Manager 

Duties and Responsibilities

Printer Repair Technician Job Duties: (Actual duties and responsibilities may vary because of corporate directives, departmental objectives, and special projects, in addition to the duties outlined below.)

• Diagnose and troubleshoot printer issues, including mechanical, electrical, and software problems.
• Perform routine maintenance and repairs on a variety of printers, including inkjet, laser, and multi-function devices.
• Prioritize tasks based on urgency and operational needs.
• Maintain accurate records of on-site work, including repairs performed and parts used.
• Communicate effectively with customers to explain issues and provide recommendations for future maintenance.
• Keep up to date with the latest printer technology and repair techniques.
• Collaborate with team members to improve service processes and customer satisfaction.
• Provide training and support to customers on printer operation and maintenance
• Practice safety in the workplace and follow all company safety policies and procedures.
• Foster a positive and collaborative work environment, promoting teamwork and continuous improvement.

Qualifications and Requirements

Qualifications:

• High school diploma or equivalent; technical certification in electronics or related field is preferred.
• 1+ years proven experience in printer repair and maintenance, with knowledge of various printer brands and models.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Familiarity with computer systems and networking is a plus.
• Ability to travel as needed.
• Proficiency in Microsoft Office applications.
• Proficiency in Teams applications

Requirements:

• Ability to lift and move heavy equipment (up to 50 lbs.).
• Comfortable working in various environments, including industrial settings and offices.

Work Environment

• Position primarily operates on the plant floor, with minimal time spent in the office for administrative tasks.
• Position operates in a warehouse environment, with exposure to varying temperatures, loud noises, and airborne particles. Some tasks may require office work for administrative duties or reporting purposes.

Minutemen Staffing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.